Patient Services Officer

About your opportunity

10 x Casual positions available

Join a team dedicated to delivering outstanding patient care.

As a valued member of our administration team, you'll provide professional and compassionate support to patients, families, and visitors. Your commitment to customer service and teamwork will help create positive experiences and support the delivery of exceptional healthcare outcomes.

About your new employer

Townsville Hospital and Health Service (HHS) offers a diverse and rewarding healthcare environment, combining advanced clinical practice, innovation, and professional development. As a leading tertiary and referral service, we provide opportunities to work alongside multidisciplinary teams, contribute to complex healthcare delivery, and access ongoing education, training, and career advancement pathways.

Our supportive and community-focused culture fosters collaboration, inclusion, and wellbeing. Located across the vibrant rural, urban, and coastal communities of North Queensland, Townsville HHS offers an enviable lifestyle, affordable living, flexible work options, and the opportunity to enjoy a rewarding career while achieving work-life balance.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Casual Rate: $40.42 to $47.14 p.h. (AO2)
• 12.75% employer contribution to superannuation

Requirements:

• Applied customer service experience relevant to the public health setting including demonstration of patience, understanding, confidentiality, and a positive, approachable, and helpful attitude.
• High level written and verbal communication skills and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of corporate/patient information systems and databases including Microsoft Office 365 suite.
• Ability to follow workplace instructions and organisational standards to meet defined outcomes that contributes to organisational goals.
• This is a Vaccine Preventable Disease (VPD) risk role.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Donella Owen on (07) 4433 4***.

Apply ONLINE: https:// apply-springboard.health.qld.gov.au/jobs/QLD-TV689936

Applications close: Wednesday, 26 August 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.