CRM Manager - Chris O'Brien Lifehouse

• Own and optimise Salesforce and the broader CRM ecosystem for the fundraising team of Australia’s leading cancer treatment centres.
• Lead Salesforce CRM best practice and continuous improvement, while managing and developing one direct report.
• Permanent, full-time Sydney-based role with flexible hybrid working.

Impact of the organisation

Chris O’Brien Lifehouse is the only independent, not-for-profit, comprehensive cancer centre in NSW.

The organisation is redefining cancer care with a singular focus – to transform the lives of people affected by cancer, by bringing together all elements of cancer research, treatment, care, education and support within the one centre of excellence.

Join them in this mission to minimise the burden of cancer by providing integrated expert care, delivered with compassion and founded on research, innovation, education and training.

Impact you will have in this role

As CRM Manager, you will be the Salesforce expert within the Development team, taking ownership of the CRM and the broader third-party integrations to ensure the organisation is maximising the value of its technology and data.
Reporting to the Head of Development Operations, you will work across the Development team to understand business needs, identify opportunities for improvement and implement solutions that strengthen processes, automation, reporting, data quality and user adoption.

You will play a key role in shaping and delivering a comprehensive data strategy, using Salesforce and its integrated platforms to support donor journeys, segmentation, campaign effectiveness and data-driven decision-making.

This is a senior, hands-on role for an experienced Salesforce user who can combine strong technical capability with an understanding of fundraising needs. You will take ownership of complex challenges, using your technical expertise and judgement to develop practical solutions, while building strong relationships with internal stakeholders and external vendors to continuously improve the CRM and its integrations.

You will also manage and develop the Development Officer – Data & Analytics, providing guidance across campaign data management, reporting and insights.

Key Responsibilities

• Take ownership of the Salesforce CRM, overseeing administration, configuration and continuous improvement to support fundraising activity.
• Maintain strong data quality and integrity across the CRM, including data governance, imports, exports, hygiene and quality control.
• Develop and optimise Salesforce flows, reporting, dashboards and segmentation to support donor journeys, campaigns and data-driven decision-making.
• Manage and optimise integrations across Salesforce Marketing Cloud, Funraisin, Movedata, Dataro, Docomotion, Slack and other connected platforms.
• Partner with fundraising stakeholders to understand business needs and translate them into practical CRM and data solutions.
• Provide Salesforce training and support to users, while managing external vendors for system updates, integrations and troubleshooting.
• Manage and develop the Development Officer – Data & Analytics, providing guidance across campaign data, reporting and insights.

Skills and Experience

• Previous experience administering Salesforce, ideally within a fundraising or not-for-profit environment.
• Understanding of fundraising operations is preferred, with the ability to translate business needs into practical CRM and data solutions.
• Experience developing campaign structures, donor journeys, segmentation, dashboards and moves management systems.
• Strong knowledge of data governance, integrity, reporting and analytics, with advanced Excel skills and an understanding of data logic and flows.
• Experience managing and optimising third-party integrations, including troubleshooting and continuous improvement.
• Strong analytical, problem-solving and communication skills, with the ability to manage competing priorities and work effectively with a range of stakeholders.
• Strong attention to detail with the ability to balance strategic projects, continuous improvement and day-to-day priorities.
• Ability to manage a team member, providing strong guidance and mentorship.
• Commitment to the mission, vision and values of Chris O’Brien Lifehouse and a genuine passion for making a difference in the lives of people affected by cancer.

Applications

Please apply by uploading your resume. Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Please direct all enquiries to Kristina Baric at Impact Advising on kristina@impactadvising.com.au using the subject line: CRM Manager - Chris O'Brien Lifehouse enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We strongly encourage applications from people from diverse backgrounds, including people with lived or living experience of refugee backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.