Service Manager

All Lift Forklifts & Access Equipment is a successful, family-owned equipment rental and sales business with branches across Australia. Due to continued growth and we are expanding our leadership team and are now seeking an experienced Service Manager to lead our Brisbane service operation.

This is a senior, hands-on leadership role for someone who knows how to build strong teams, run a tight operation, and deliver exceptional service outcomes.

Reporting to the Branch Manager, you will be responsible for the overall performance of the service department, including fleet availability, workshop and field service operations, customer experience, and commercial outcomes.

Your mission is simple (but not easy): build a high-performing service team, keep the fleet moving, and grow a profitable, well-run service operation.

• Lead, develop and manage a team of technicians, service controllers and support staff

• Drive service performance, efficiency, utilisation and customer satisfaction

• Ensure fleet availability through effective scheduling, maintenance and repair planning

• Own service KPIs including productivity, turnaround times, quality, and profitability

• Implement and maintain strong processes, systems and controls

• Manage costs, labour efficiency and parts usage

• Build strong relationships with key customers and internal stakeholders

• Ensure safety, compliance and quality standards are always met

• Continuously improve the service operation as the business scales

You are a confident, commercially-minded Service Manager who knows how to run a service department properly, not just keep it ticking over.

You will ideally have:

• Proven experience leading a service, workshop or fleet maintenance operation

• Strong people leadership skills and the ability to build high-performing teams

• Solid understanding of service department KPIs, workflow management and cost control

• Excellent communication skills.

• A strong customer service mindset with a practical, no-nonsense approach

• A current driver’s licence

Highly regarded but not essential:

• Experience in forklifts, access equipment, heavy vehicles, plant or similar industries

• Automotive or mechanical trade qualification

• Senior leadership role in a growing national business

• Real autonomy to shape and improve the operation

• Strong support from an experienced leadership team

• Competitive salary package: $125,000 – $145,000 + Super +bonus and company vehicle

• Stable, long-term opportunity in a business that’s investing heavily in growth