Housekeeping Supervisor

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Key Responsibilities 

• Supervise daily housekeeping operations to ensure guest rooms and public areas meet Crown's luxury standards 

• Conduct room inspections, quality audits and spot checks to ensure exceptional presentation and cleanliness 

• Lead, coach and support Room Attendants and Housekeeping team members to achieve operational goals 

• Manage guest requests and assist with service recovery to deliver outstanding guest experiences. 

• Monitor workplace health and safety practices while ensuring compliance with department procedures 

• Collaborate with operational stakeholders to maintain service excellence and drive continuous improvement  

About You 

To succeed in this role, you will bring: 

• Previous experience in a Housekeeping Supervisor position or a senior housekeeping leadership role within a hotel environment 

• Strong knowledge of housekeeping operations, room inspections and quality standards 

• Proven ability to lead, motivate and develop teams in a fast-paced environment 

• Exceptional attention to detail and commitment to maintaining five-star presentation standards 

• Strong communication and organisational skills with the ability to work collaboratively across multiple departments 

• A proactive approach to leadership, problem solving and guest service 

• Experience using OPERA or other hotel property management systems will be highly regarded 

• Availability to work across a rotating roster, including weekends and public holidays as required 

If you're a passionate housekeeping leader who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional standards, we'd love to hear from you.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.