ICT Customer Support Officer

Location: Burleigh Heads, QLD

Salary: $80,001 - $100,000

Job Type: Permanent position | Full time position

Wild Earth Australia Pty Ltd We are seeking a customer-focused ICT Customer Support Officer to join our team in Burleigh Heads. In this role, you will provide first-level technical support to staff and customers, troubleshooting hardware, software, and system issues across the business.

You will help maintain smooth day-to-day IT operations, escalate more complex issues where needed, and ensure users receive timely, effective assistance. This is a great opportunity for a tech-savvy professional who enjoys problem-solving and delivering great customer service in a fast-paced retail environment. Benefits Competitive salary based on experience Supportive and collaborative team environment Opportunities for professional development and training Staff discounts on company products

On-site parking Task & responsibilities Responding to and resolving IT support requests from staff and customers via phone, email, or in person Diagnosing and troubleshooting hardware, software, and network issues, and determining appropriate solutions to resolve them Setting up, configuring, and maintaining computer systems, devices, peripherals, and network connections Logging support requests and maintaining accurate records of issues and resolutions Escalating complex technical issues to senior IT staff or external providers as required Assisting with user account setup, password resets, and access permissions Providing guidance and basic training to users on systems and software Monitoring system performance and reporting recurring issues Assisting with the installation, configuration, and testing of IT equipment, software, and updates Qualification & experience Minimum of 12 months' relevant experience in an ICT support or customer service technical role is required. A qualification equivalent to AQF Associate Degree, Advanced Diploma or Diploma. About Company Founded in 2004 on the Gold Coast, Wild Earth has grown from a small community store into one of Australia's leading independent outdoor adventure retailers.

A 100% Australian family-owned business, Wild Earth is B Corp Certified and supplies quality camping, hiking, climbing, and travel gear from over 130 trusted global brands, backed by a team of genuine outdoor enthusiasts. With stores on the Gold Coast and in Brisbane plus Australia-wide delivery, the company is dedicated to equipping adventurers with reliable, field-tested gear and expert service. Work Type: Full time Salary: $75000-85000 Job Publish: 26-08-2026 Job Expire: 25-09-2026 Apply on: ICT Customer Support Officer Job here!

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