Customer Success Manager

About Medcast

Medcast is a healthcare education and technology company on a growth trajectory – home to MedLuma, our AI-powered clinician platform, and a team that partners with government, Primary Health Networks, hospitals and practices across Australia.

About the Role

We’re looking for a hands-on Customer Success Manager to lead the day-to-day delivery of our customer success function. Reporting to the COO and supported by a Customer Success Associate, you’ll own the customer portfolio end-to-end, from onboarding through to renewal, while helping to build the processes and foundations that will shape this function as it scales.

This is a role for someone who genuinely enjoys the craft of customer success: building relationships, solving problems, and getting hands-on with the work, while also stepping into some early people leadership.

What You’ll Do

• Manage day-to-day relationships across a portfolio of customers, including key accounts
• Lead customer onboarding, check-ins and business reviews
• Own renewal conversations and identify expansion opportunities in partnership with Sales/Growth
• Monitor account health and get ahead of churn risk
• Provide day-to-day coaching and support to our Customer Success Associate
• Help shape the customer success playbook, tools and ways of working as the function matures
• Partner closely with Product, Sales and Support to keep the voice of the customer front and centre

What You’ll Bring

• Experience in a customer success, account management or client relationship role
• Some experience mentoring or supporting others (formal or informal)
• Strong relationship-building skills and the confidence to manage renewal and retention conversations
• Comfort working with CRM/customer success tools and interpreting customer data
• A proactive, solutions-oriented approach – you like solving problems, not just flagging them
• Experience in a fast-growing SaaS, technology or professional services business is a plus
• Healthcare or health education sector experience is highly regarded but not essential

Why Join Medcast?

• Be part of a mission-driven business making a genuine difference in healthcare education
• Hybrid working (we have offices in Sydney and Bowral)
• Room to grow
• Work closely with a supportive COO and a small, connected team

How to Apply

Click apply now and submit your resume and a short cover letter telling us why you’re a great fit for this role.

Medcast is committed to diversity, inclusion, and workplace flexibility. We welcome applications from all members of our community and strive to provide equitable access to opportunities. If you require any adjustments during the recruitment process, let us know – we’re here to support you.