Membership Sales Officer

About us

The Essendon Football Club – “The Bombers” – are a professional sporting organisation in the Australian Football League, home to several teams, including AFL, AFLW, VFL, VFLW and Wheelchair Football programs. But we’re more than the game. At Essendon, unity binds us. We firmly believe that our strength comes from standing together as One Club, embracing our rich diversity, and uniting around a shared purpose. Our passion fuels every kick, every play, and every decision.

The essence of the Essendon legacy is deeply woven into the fabric of the Australian sporting calendar, through significant events such as the ANZAC Day and Dreamtime clashes, underscoring our commemoration and connection to national identity. Our heritage sets us apart, shaping our ethos and inspiring our journey. We strive to be better every day, pushing the boundaries and relentlessly pursuing excellence. But amidst the intensity of competition, respect remains paramount. We care about our impact on others, whether it’s our teammates, opponents, or our community. When we ‘Don the Sash’, we do so with unity, passion, excellence, and respect guiding our every move, Always Striving toward our next triumph on the premiership stage.

About the role

Ready to turn passion into connection? We’re looking for Membership Sales Officers to join our Consumer team on a fixed-term basis until April 2027. Based at The NEC Hangar at Melbourne Airport and reporting to the Membership Sales Manager, you’ll play a key role in growing and retaining our passionate member base through proactive, targeted and friendly phone-based communication.

This is a fast-paced, KPI-driven sales role where every conversion counts. With a sales-first mindset, you’ll be driving high volume outbound sales campaigns to renew, upgrade and acquire new members into the red and black family.

You’ll be the first point of contact for members and supporters, helping with inbound enquiries across phone, email, and face-to-face channels, with exceptional customer service, accurate data handling and a genuine desire to create memorable experiences for our supporters.

About you

You’re a confident communicator who enjoys building rapport quickly, asking great questions and turning conversations into positive outcomes. You may come from sales, retention, customer service, call centre, sport, membership, ticketing or another fast-paced service environment — what matters most is your energy, resilience and commitment to doing great work.

You’ll bring experience meeting targets, managing high-volume enquiries or calls, and using systems such as CRM platforms, Outlook, Word and Excel. You’re reliable, organised and accountable, with the ability to stay calm under pressure and keep member experience at the centre of what you do.

Experience in a sporting or member-based organisation, outbound sales, ticketing or Archtics would be a bonus, but it’s not essential.

If you’re passionate about people, motivated by goals and excited by the opportunity to contribute to one of Australia’s most iconic sporting clubs, we’d love to hear from you.

The Perks

Please keep reading…

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they tick every box. So, if you think you have what it takes, but don’t currently meet all the criteria, please still consider applying.

At the Essendon Football Club, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and empowered. We welcome candidates of all backgrounds, experiences, and perspectives to join our team. Our goal is to create an environment where everyone can thrive and contribute their best work.

 To Apply

Please submit your application as soon as possible as shortlisting will commence immediately. Please provide your resume and cover letter in PDF format. Applications close COB Tuesday 4 August.

With our commitment to promoting and protecting the safety and wellbeing of children and young people in our care, we undertake several screening processes to ensure this commitment is upheld. This includes ensuring all our people hold a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.

All applications will be treated with respect and confidentiality, and we endeavour to provide timely responses.

We politely ask not to be approached by recruitment agencies at this time.