Membership Sales Officer

About the business

We are the team of the Mighty West, and we are for the West, fiercely proud of our unique 140+ years Western Suburbs heritage. Our famous Bulldog fighting spirit mirrors that of the West – the west of Melbourne and the west of Victoria – where hard work and standing up for what you believe in matters. While our history guides us, our horizons have lifted, unprecedented opportunities await, and our ambitions loom large.

Our Club still exists to bring people together and create lasting memories, as much as it strives to win premierships. It’s about our people, and their shared passion for the red, white and blue. It’s about ambition, pride, determination, and having a place to call home. We’ll always be entrenched in our community, embracing the beauty and strength in its diversity. It’s the story of what it means to be a Bulldog ‘Through & Through’.

We strive to create an inclusive environment where all are celebrated and belong regardless of age, ability, gender, sexual orientation, religion or background. We are a child safe organisation committed to the safety and wellbeing of all children and young people.

If you are looking to be a part of a committed and passionate team, the Western Bulldogs encourage you to apply for this fantastic role.

Your contribution to the team includes

The role of the Membership Sales Officer is to drive membership sales and revenue growth through proactive outbound and inbound phone engagement, while delivering exceptional customer service and maintaining data integrity across every member interaction.

This role is also responsible for:

• Bring a sales focus to every membership interaction
• Actively identify upgrade opportunities for members
• Ensure all inbound phone calls are answered efficiently, and call wait times are minimal
• Undertake outbound sales calls to support membership targets, including calls to upgrade membership packages
• Maintain flexibility to work after hours and weekends as required during busy sales periods
• Process new memberships and renewals through the Clubs CRM (Archtics)
• Provide customers with clear products and service information
• Strive to exceed the customers’ expectations, where the standard and level of service exceeds what the customer could reasonably define as normal or expected

Skills and experience

•  Minimum 1-2 years in sales, retention or a call centre environment with demonstrated performance outcomes
•  Ability to meet/exceed sales and Call KPI’s, including high-volume outbound and inbound enquiries
• Experience using CRM applications for accurate data processing (Archtics preferred)

What’s on offer

• Flexible working arrangements – up to 2 days working remotely opportunity
• Additional Work Life Leave – provided to those who are required to work weekends
• Birthday Leave – a day of leave available in the week of your birthday
• Close to West Footscray Station part of the new Metro Tunnel line
• Free onsite parking available
• Club membership – Free access to Western Bulldogs AFL and AFLW home games for you and your family
• Continuous learning & development – Array of paid and discounted professional training and development opportunities on offer
• Deals & Discounts with Club corporate sponsors – over 40% in some cases
• Parent friendly – Paid Primary and Secondary Carer’s Leave available
• Wellbeing focus including – we support our staff to complete a proactive wellbeing plan, free access to club gym, wellbeing sessions and activities across the year

How to Apply

Successful candidates will be required to hold a valid working with children check and a satisfactory national criminal history check.

If you are interested in working in a challenging yet extremely satisfying position, please click on Apply for this Job & attach your resume and a cover letter outlining your key attributes. Applications close at 5pm Monday 31st August 2026.

Western Bulldogs acknowledges that we reside on traditional lands of the Kulin Nation. We offer our respect to the Elders of these traditional lands, and through them to all Aboriginal and Torres Strait Islander peoples past, presenting and emerging. Western Bulldogs encourages Aboriginal and Torres Strait Islander people to apply.