Manager on Duty – Southport

Meriton Suites currently has an opportunity available for a Manager on Duty to join our Southport team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience. 

Your key responsibilities

• Manage and develop the Front Office team to drive service excellence.  

• Manage the guest arrival and departure experience.

• Monitor room allocations. 

• Ensuring daily and nightly front desk tasks are actioned and completed.

• Ensure Meriton Suites standards, policies and procedures are adhered to. 

• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained. 

• Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships. 

To be successful in this role you will have 

• Similar experience in a 4-star or 5-star hotel. 

• Working knowledge of a Property Management System preferably Guest Centrix or similar.

• Excellent verbal communication skills. 

• A passion for the hospitality industry.

• Impeccable grooming and presentation. 

• Ability to drive a strong team culture. 

• First Aid certificate or ability to gain. 

• Full availability to work a 7-day rotating roster. 

Why Meriton Suites? 

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

• ‘Merit Academy’ our online training platform to further develop your skills and knowledge

• Paid Parental leave

• Access to Employee Assistance Program (EAP) to provide professional and personal advice

• Team Member accommodation discounts 

• Friends and Family discounts 

• Kudos – Monthly recognition awards 

• Team activities and social events 

• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.