Client Services Scheduling Coordinator

RIC Solutions is a leading assessment, reporting, and consulting company supporting the insurance, construction, and property sectors across Australia. As a rapidly growing organisation, we pride ourselves on delivering exceptional customer service, innovative solutions, and industry-leading support to our clients, stakeholders, and field consultants.

Our success is built on teamwork, accountability, and a commitment to excellence. We are looking for a highly organised and customer-focused professional to join our Client Services team and play a critical role in coordinating our national field operations.

As a Client Services Scheduling Coordinator, you will be the central point of contact between clients, consultants, builders, insurers, and internal teams. Your primary focus will be scheduling consultant appointments, managing daily workloads, and ensuring every job progresses efficiently from booking through to completion.

This is a fast-paced role that requires exceptional communication skills, strong attention to detail, and the ability to confidently manage multiple priorities while delivering an outstanding customer experience.

• Schedule and coordinate consultant appointments with clients, insurers, builders, and stakeholders.

• Manage consultants' daily schedules and optimise runs for maximum efficiency.

• Provide professional and timely communication via phone, email, SMS, and client portals.

• Monitor job progress and maintain accurate records across internal systems.

• Prepare and distribute appointment confirmations and job updates.

• Liaise closely with consultants to ensure they are fully briefed and equipped for site attendance.

• Proactively resolve scheduling conflicts and operational challenges.

• Support the broader Client Services team with administration and workflow coordination.

• Maintain a high level of customer service while managing competing priorities.

To be successful in this role, you will have:

✅ Outstanding organisational and time management skills

✅ Strong verbal and written communication abilities

✅ A professional and confident phone manner

✅ Excellent problem-solving skills and the ability to think on your feet

✅ Strong attention to detail and accuracy

✅ The ability to multitask in a fast-paced environment

✅ Experience in scheduling, coordination, administration, customer service, or client support (preferred but not essential)

✅ Proficiency in Microsoft Office and CRM or scheduling systems

At RIC Solutions, you'll be joining a supportive and collaborative team where your contribution truly makes a difference.

We offer:

• Competitive salary package

• Ongoing training and professional development

• Career growth opportunities within a growing national business

• A supportive and positive team culture

• Modern office facilities in Ringwood

• The opportunity to be part of a company making a real impact across Australia, NZ, US and more

If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy coordinating people and processes, we'd love to hear from you.

Join RIC Solutions and be part of a team that values professionalism, collaboration, and excellence.

Apply today and take the next step in your career with RIC Solutions.