Service Coordinator – Scheduling & Customer Service

About Lotus Commercial 

For over 30 years, Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia. We keep kitchens safe, compliant, and operational with services including:

• Scheduled kitchen filter exchange
• Comprehensive canopy and exhaust system maintenance
• Air conditioning filter management
• Specialist hygiene and sanitisation programs 

About the Role 

We’re hiring a highly organised and responsive Service Coordinator to join our busy Cairns-based team. In this critical role, you’ll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensure on-time, high-quality service delivery.

This is a fast-paced scheduling role perfect for someone with a strong background in service dispatch, workforce coordination, or rostering.

Key Responsibilities 

• Plan, assign and optimise technician schedules and daily rosters
• Liaise with clients to confirm bookings (service appointments) and resolve access or timing       issues
• Monitor and adjust schedules in real-time to manage urgent jobs or cancellations
• Communicate access instructions, service updates, and key job details to field technician
• Work closely with service managers to ensure efficient resource allocation
• Update and maintain accurate job records in Simpro, Excel, and internal systems    

About You 

You’re a scheduling pro who thrives in high-volume environments. You’re calm under pressure, solution-focused, and can juggle priorities without missing a beat. 

• Proven experience in service scheduling, dispatch coordination, or workforce planning
• Skilled in tools like Simpro, CRM systems, or Excel 
• Strong communicator with a confident, professional approach 
• Detail-oriented and highly organised 
• Able to adapt quickly to changes and problem-solve on the go 
• A self-starter who takes ownership and pride in your work 

This role suits someone with experience as a: 

• Service Coordinator 
• Field Service Scheduler 
• Workforce Planner 
• Operations Coordinator 
• Maintenance Scheduler 
• Technician Scheduler 
• Resource Planner 
• Service Dispatcher 

Why Join Lotus Commercial? 

✔ National company with a strong reputation in commercial kitchen services  

✔ Fast-paced, supportive operations team  

✔ Real impact: your scheduling keeps Australia’s busiest kitchens running  

✔ Long-term employment with career development opportunities in operations and service leadership 

Apply Now 

Ready to make a difference in a role that values precision, speed, and communication?  

Apply today

 with your resume and a brief cover letter outlining your experience and availability.