Casual Enrolment Help Assistant

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

Join our student support teams in Cairns and Townsville. We're seeking Casual Enrolment Help Assistants to support students during peak commencement and enrolment periods. In this flexible role, you'll provide helpful guidance, respond to enquiries, and help create a positive and welcoming start to university life. Hours vary throughout the year based on operational requirements.

• Casual appointment
• Approximately 15 hours per week however, hours will vary throughout the year based on peak student intake periods with provision of up to 36.25 hours per week
• Based at the Townsville Bebegu Yumba campus or Cairns Nguma-bada campus
• HEWL 4 casual rate: $48.05 per hour plus superannuation

ABOUT THE ROLE

As a Casual Enrolment Help Assistant, you'll be part of the team that helps students successfully transition into university life. Working during key intake and commencement periods, you'll provide timely assistance across a range of enrolment and onboarding activities, helping students navigate processes, access information, and feel supported from day one.

This role offers a varied mix of customer service and administrative work, making it an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering positive experiences.

WHAT YOU WILL BRING TO THE ROLE

You are a confident and approachable communicator who enjoys assisting others and creating positive customer experiences. You can manage competing priorities, remain calm during busy periods, and work efficiently while maintaining attention to detail.

With strong interpersonal skills and a customer-focused mindset, you'll be comfortable responding to enquiries, learning new systems and processes, and contributing as part of a collaborative team committed to student success.

This role would suit someone looking for flexible casual work who enjoys engaging with people and making a genuine difference during an important stage of the student journey.

WHY JCU

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people.

HOW TO APPLY

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant account and follow the steps below:

1. Complete the application form.
2. Upload your current resume.
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.

For any enquiries about the role, please contact Ashton Blacklock on ***************@jcu.edu.au

Applications close Wednesday, 8th September 2026 at 11:55 PM AEST.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

James Cook University encourages people from all backgrounds who meet the role requirements to apply. We value and celebrate the diversity of our community and are committed to providing a safe, inclusive and welcoming learning and working environment.