Data and Quality Officer

This position will be employed within a team that supports the governance function for the North Queensland networked hub model (networked hub). Various functions of the networked hub will be provided by external stakeholders, and the team will work closely with all stakeholders to support the governance function. The networked hub will enhance the local DFV immediate responses for victim-survivors and strengthen referral pathways across the Local Governance Areas (LGA) of Townsville City, Burdekin, Hinchinbrook and Palm Island. The governance function provides strategic oversight of the networked hub. The function will monitor the overall progress of the model, identify trends and emerging issues to ensure the model works effectively and efficiently for victim-survivors. This will ensure that practitioners are supported in their roles to deliver safe and effective outcomes for victim-survivors.

The Data and Quality Officer supports the Governance Lead by collating, analysing and reporting system-level data to inform governance discussions, service planning, quality improvement and evidence-informed decision-making. The role monitors demand trends, service gaps and agreed indicators; prepares clear governance reports and briefing information; supports quality processes; and contributes to continuous improvement and refinement of the service model.

Duties & Responsibilities

The Data and Quality Officer will:

• ·Collect, collate and maintain accurate service, activity, outcome and quality data to support governance, monitoring and reporting requirements.
• ·Analyse system-level data to identify demand trends, service gaps, emerging risks, referral patterns, access issues and opportunities for service improvement.
• ·Track agreed indicators, measures and performance information, ensuring data is current, reliable and available to inform governance discussions and decision-making.
• ·Prepare clear, accurate and timely governance reports, dashboards, briefing papers and data summaries for the Governance Lead and relevant governance forums.
• ·Support quality improvement processes, including monitoring actions, reviewing trends, identifying improvement opportunities and contributing to model refinement.
• ·Work with internal teams and stakeholders to improve data quality, consistency, documentation and reporting practices across the relevant service model.
• ·Ensure data collection, reporting and information management activities comply with privacy, confidentiality, records management, funding, policy and organisational requirements.
• ·Provide evidence-informed advice and information to support governance discussions, service planning, escalation of system issues and continuous improvement.
• ·Promote culturally safe, ethical and respectful approaches to data use, reporting and quality improvement, recognising the importance of Aboriginal and Torres Strait Islander data sovereignty and community-controlled practice.

WorkingRelationships

This position reports directly to the Governance Lead and works collaboratively with the Project and Administration Officer, Community and Youth Services leaders, TAIHS programs, corporate support functions, partner organisations, government agencies, funders and other stakeholders to support effective governance, reporting, quality improvement and evidence-informed decision-making

Required Qualifications and Experience

• ·Relevant qualifications and/or demonstrated experience in data, evaluation, quality improvement, public health, health information management, social policy, community services or a related field.
• ·Demonstrated capability to collate, analyse and interpret service, activity, outcome and quality data to support governance reporting and decision-making.
• ·Experience preparing clear reports, dashboards, briefing papers or data summaries for governance, management or quality improvement purposes.
• ·Knowledge of data quality, privacy, confidentiality, records management and ethical information handling requirements.

Ability to support quality improvement processes, monitor agreed indicators and contribute to evidence-informed service planning and model refinement

Required Licenses and Checks

·       Ability to pass a National Police Check – no Serious/Criminal/Court Records

·       Current Blue Card (Queensland’s Working with Children Check)

·       Current C Class Drivers Licence (Qld) (remove as required if not mandatory)

·       Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment

• ·       Ability to perform the physical requirements of the role in a safe manner
• ·       Offer of the position may be subject to a pre-employment medical assessment to support the selection process.

Practical Requirements

·       Work outside of normal hours of duty may be required

·       Travel across the region may be required

·       Ability to perform the physical requirements of the position in a safe manner

TAIHS staff may be exposed to infectious diseases at work, and some patients, clients and community members may be more at risk of becoming very unwell. To help keep everyone safe, TAIHS strongly recommends that staff stay up to date with their immunisations, which are listed in the TAIHS Staff Immunisation Guidelines.

To access the full position description for this role, go to the TAIHS careers page: http//www.taihs.net.au/careers/

To apply hit the apply now tab and submit your cover letter and current resume outlining how your capabilities and experience align to that of the role.

Applications close mid night 2 August 2026

please contact hr@taihs.net.au for all enquires