Level 1/2 Support, Managed Services

Level 1/2 Support Engineer, Managed ServicesCollingwood VIC | Full-time | Onsite (Hybrid after probation)
We’re looking for a Level 1/2 Support Engineer to join a growing, cyber-focused managed services provider based in Collingwood.This is a great opportunity for someone early in their MSP career who is looking to step beyond a standard service desk role and continue developing their technical capability across a range of clients and environments.
About Us
Aus Advantage is a cyber-focused managed IT services provider supporting small and medium businesses across Australia and internationally.We provide tailored IT support, cybersecurity services and strategic advice, helping clients get the most from their technology while reducing risk.We’re based at The Commons in Collingwood, a vibrant, thoughtfully designed workspace with a strong community feel, regular events, and a dog-friendly office (including our resident Head of Culture, Lottie).
The Role
In this role, you’ll be providing day-to-day technical support, helping clients solve issues, keeping tickets moving, and making sure nothing falls through the cracks.We're looking for someone with MSP experience who's ready to take the next step in their career. You’ll work across a range of environments, build your technical capability quickly, and develop into a well-rounded engineer who can take ownership of more complex problems and assist with projects.
What You’ll Be Doing
Provide remote and onsite IT support to clientsDiagnose and resolve Level 1 and Level 2 issuesSupport Microsoft 365 environments (Entra ID, Exchange, SharePoint)Use MSP tools (RMM, MDM) to manage client systemsManage support tickets and keep clients informedTake ownership of issues through to resolutionContribute to documentation and service improvementsAssist with project work and client onboardings on requestTroubleshoot local server and local network configurations
About You
You will ideally bring:Demonstrated experience working in an MSP environmentStrong troubleshooting skills across a variety of systemsExperience supporting Microsoft 365 and Windows environmentsStrong customer service skills with the ability to communicate technical information clearly and manage client expectationsA professional, reliable approach with a high level of integrity and accountabilityExcellent written and verbal communication skillsA proactive mindset and interest in developing your capabilityMicrosoft certifications (preferred, not required)
Essential Requirements
Full unrestricted working rights in AustraliaAbility to communicate clearly and professionally with clientsWillingness to occasionally travel for onsite support (reimbursed)Driver’s licence preferred
Why Join Us
Work across a broad range of technologies and client environmentsBe part of a supportive, hands-on team that values getting things doneDog-friendly, social office with regular events, including craft workshops, free lunches and beer on tapHybrid working available after probation
Salary Range
$70,000 – $80,000 + Super
How to Apply
Please submit:Your CV, andA short cover note outlining your relevant IT support experience and why this role interests you