Support Technician (IT)

Are you a hands-on IT professional who thrives on solving problems and supporting people? We're looking for a capable and motivated Level 1/2 IT Support Technician to join our team at our Bentley site.

This is a varied, fast-paced role that takes you off the desk and into the action — supporting staff across multiple locations, handling everything from routine help desk requests through to complex, escalated technical issues. You’ll be a key part of a driven IT team and a trusted first point of contact for the people who rely on technology to do their jobs every day.

• Providing first- and second-level technical support across hardware, software, and network systems

• Responding to help desk tickets, phone calls, and face-to-face support requests

• Diagnosing and resolving escalated issues, including recurring or multi-system problems

• Supporting the administration of Azure Active Directory, Intune, and user access management

• Assisting with installation, configuration, and maintenance of computers, workstations, phones, and servers

• Maintaining network infrastructure (WAN / LAN / Wireless)

• Mentoring Level 1 technicians and acting as an escalation point for the help desk

• Delivering user training on hardware, software, and new technologies

• Assisting with research and implementation of new technology initiatives

Essential

• 1–2 years’ experience in an IT support role, with demonstrated ability to handle Level 2 escalations

• Strong knowledge of Microsoft Desktop OS and the Office 365 suite

• Sound understanding of networking fundamentals (WAN / LAN / Wireless)

• Active Directory and Group Policy experience

• Excellent communication skills — comfortable working with staff at all levels

• Responsive and reliable, with a focus on timely resolution of issues

• Current driver’s licence for local travel

• Reasonable level of physical fitness to traverse a large site

• Police clearance (or willingness to obtain)

• High enthusiasm and a genuine passion for technology

Preferred

• Experience with Microsoft Office 365 implementation and support

• IP Telephony experience

• Exposure to Windows Server administration and virtualisation

• Awareness of ITIL or similar service management frameworks

• Proactive approach to problem solving with strong attention to detail

• Proven ability to work under pressure and collaborate across teams

If you’re ready to take your IT career to the next level in a role that rewards initiative and technical ability, we want to hear from you.

Click Apply and submit your resume and a brief cover letter outlining your relevant experience.

Westside Auto is an equal opportunity employer. We welcome applications from candidates of all backgrounds.