Administration Assistant

About the role

Better Built Sheds is seeking a detail-oriented and organised Administration Assistant to join our team in Mackay, Queensland. This is a full-time position based on-site at our Mackay QLD 4740 location. As Administration Assistant, you will be the backbone of our office operations, providing essential support to ensure our business runs smoothly and efficiently. This role is crucial to maintaining our high standards of customer service and operational excellence across all departments.

What you'll be doing

• Managing general administrative tasks including filing, data entry, and record keeping, maintaining organised office systems

• Answering phones and directing calls to appropriate staff members, whilst providing professional customer service

• Processing correspondence, emails and documents with accuracy and attention to detail

• Scheduling appointments, meetings and coordinating calendars for multiple team members

• Preparing and formatting business documents, reports and presentations as required

• Maintaining inventory of office supplies and placing orders when stock levels are low

• Supporting the finance team with invoicing, billing and basic bookkeeping tasks

• Liaising with external organisations, customers and suppliers to facilitate business operations

• Assisting with general office maintenance and ensuring the workspace remains clean, safe and welcoming

• Supporting other departments with ad-hoc administrative duties to ensure operational efficiency

What we're looking for

• Proven experience working in an administrative role, ideally within a manufacturing or trades environment

• Proficiency in Microsoft Office applications, particularly Excel and Word

• Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines

• Excellent written and verbal communication skills with professional telephone etiquette

• Meticulous attention to detail and accuracy when handling records and documentation

• Ability to work independently and as part of a collaborative team

• Customer service experience and a professional, courteous manner

• Reliable, punctual and committed to maintaining high standards

• Basic numeracy skills and familiarity with bookkeeping processes are advantageous

• A current driver's licence is preferred

What we offer

At Better Built Sheds, we value our employees and are committed to creating a supportive workplace where you can thrive. We offer competitive remuneration, a friendly and inclusive team environment, and the opportunity to grow your skills within an established, respected local business. We provide ongoing training and professional development opportunities to support your career progression. Our team enjoys a collaborative atmosphere where your contributions are recognised and valued.

About us

Better Built Sheds is a leading provider of quality sheds and outdoor structures in the Mackay region. With a strong reputation for craftsmanship and customer service, we have built our business on reliability, innovation and community values. We are proud to serve Mackay and surrounding areas, offering a diverse range of products and solutions to meet our customers' needs. Our committed team shares a passion for delivering excellence in everything we do.

Apply now

If you are an organised, detail-minded professional looking for a rewarding administrative role with a respected local business, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team.