Customer Experience Administrator

Job Reference: 21851

Location: 18 Banksia Street, Heidelberg

Schedule: Monday to Friday 4pm until Midnight

You must have a reliable car for this role

Why You Will Be Excited About This Role

At Dorevitch Pathology, a Healius business, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now, it’s an exciting time to join us as we build a digital future for healthcare, whilst keeping our focus on providing excellent customer experiences and ultimately providing positive patient outcomes.

You will be a part of something pretty special as you join our passionate network of 250 contact centre staff operating across Australia and our mission to be the best pathology provider in Australia.

About Us

Healius Limited is one of Australia's leading healthcare companies, providing high-quality diagnostic and pathology services nationwide. Dorevitch Pathology, part of the Healius network, delivers essential pathology services that support clinicians, hospitals, and specialist providers across Australia. Our Heidelberg laboratory plays a critical role in ensuring accurate and timely diagnostic results - and our Data Entry team is at the heart of that process.

About The Role

We are seeking a reliable and detail-focused Data Entry - CX Administrator to join our professional and supportive evening team. This role is ideal for someone who enjoys structured work, values accuracy, and thrives in a fast-paced medical environment. You will be responsible for the accurate entry of pathology request forms, monitoring shared inboxes and supporting key administrative functions that directly impact patient care and clinical outcomes.

Key Responsibilities

Accurate and timely data entry of pathology request forms Monitoring and actioning the Data Entry team email inbox Resolving discrepancies and following up incomplete or unclear request information  Liaising with internal teams to ensure correct and complete data capture Providing general administrative and clerical support as required

About You

Strong typing skills with high attention to detail Comfortable working to deadlines and managing competing priorities  Confident using computer systems and learning new applications Clear communicator with a professional approach  Able to work independently while contributing to a team environment

Previous experience in data entry, pathology, or healthcare administration is advantageous but not essential - comprehensive training will be provided for the right candidate.

Why Join Us?

Stable, full-time hours This is an entry-level position with pay to match market rate Structured workflows with a supportive team environment Exposure to medical and pathology operations Opportunity to develop specialised administrative and data entry skills within healthcare

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are Customer Focused, Accountable, Collaborative, Credible & Resourceful.

Benefits And Wellbeing

As part of working for Healius, you will have access to a range of exciting benefits including:

Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).Fitness Passport – Access top fitness centres across Australia at a subsidised rateCorporate health insurance discounts, banking benefits and novated leasing consultationsAn e-learning platform with access to a library of courses and learning pathsAn Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches

Our Commitment To Diversity & Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

To apply, please click the ‘Apply Now’ button to complete and submit the application form via our careers site.

To view more opportunities, visit our careers site at careers.healius.com.au and follow us on LinkedIn.

Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.