Migration Agent Assistant

Migration Agent Assistant

SNS Migration & Education Services
Sydney CBD, Sydney NSW
Full-time
$60,000–$65,000 per annum plus superannuation and performance-based incentives

About Us

SNS Migration & Education Services is a growing migration and education consultancy located in Sydney CBD.

We are seeking a motivated, professional and detail-oriented Migration Agent Assistant to provide administrative and case-support services to our Registered Migration Agents.

This position is suitable for someone passionate about migration, international education and client service who wants to build a long-term career in the industry.

About the Role

You will work under the direction and supervision of our Registered Migration Agents, assisting with client-file administration, document collection, draft forms, skills-assessment matters and general office operations.

This is an administrative support position. The successful candidate will not independently provide immigration assistance, migration advice or legal advice unless separately authorised to do so under Australian law.

Key Responsibilities

Under the direction and supervision of a Registered Migration Agent, you will:

• Collect, organise and maintain documents for visa and skills-assessment matters.

• Conduct initial administrative client intake and record factual information.

• Create and maintain client files, file notes, checklists and compliance records.

• Enter client-provided information into draft forms for review and approval by the supervising Registered Migration Agent.

• Provide administrative assistance with Form 956, service agreements, authority forms, statement of services and related documents.

• Prepare draft correspondence using approved templates and instructions.

• Follow up with clients regarding outstanding information and documents.

• Communicate administrative updates and information approved by the Registered Migration Agent.

• Schedule consultations, appointments and follow-up activities.

• Monitor deadlines and bring important dates to the Registered Migration Agent’s attention.

• Undertake internal administrative research as directed, without providing findings or migration advice directly to clients.

• Liaise with clients, education providers and internal team members on administrative matters.

• Maintain accurate records in the company’s client-management and document-management systems.

• Prepare spreadsheets, reports and operational data using Microsoft Excel.

• Protect confidential client information and comply with privacy, record-keeping and company procedures.

• Refer all questions about visa options, eligibility, migration strategy, application risks and prospects of success to a Registered Migration Agent.

• Perform other reasonable administrative and operational duties.

All substantive immigration assistance, recommendations, representations and final application decisions will be provided or approved by a Registered Migration Agent.

Professional and Regulatory Boundaries

Unless separately registered or legally authorised, the successful candidate must not:

• Provide immigration or legal advice.

• Recommend a visa type or migration pathway.

• Assess a person’s visa eligibility or prospects of success.

• Interpret migration legislation, regulations or policy for a client.

• Independently prepare, finalise, approve or lodge a visa application.

• Make representations to the Department of Home Affairs or another authority as a migration agent.

• Quote or charge professional fees for immigration assistance.

• Represent themselves as a Registered Migration Agent.

• Use another person’s Migration Agent Registration Number as their own.

• Provide substantive answers to migration-related enquiries without approval from the supervising Registered Migration Agent.

About You

The successful candidate will have:

• A minimum of one year’s experience in migration, international education, legal services, administration or a related professional environment.

• Strong attention to detail and excellent organisational skills.

• Good written and verbal English communication skills.

• The ability to handle confidential and sensitive client information professionally.

• Strong computer, file-management and document-management skills.

• Advanced Microsoft Excel skills for reporting, data management and analysis.

• The ability to follow instructions and work within clearly defined professional boundaries.

• The ability to manage competing priorities in a fast-paced environment.

• A positive attitude, willingness to learn and strong work ethic.

• A commitment to accuracy, ethical conduct and professional client service.

• A desire to grow with the company over the long term.

• Valid Australian working rights.

Previous migration or international education experience will be highly regarded.

What We Offer

• A full-time position in Sydney CBD.

• A salary of $60,000–$65,000 per annum plus superannuation.

• Performance-based incentives assessed against administrative accuracy, productivity, compliance, teamwork and quality of client service.

• Training, supervision and support from experienced Registered Migration Agents.

• A supportive and professional team environment.

• Exposure to a variety of migration, skills-assessment and education matters.

• Professional development and career-growth opportunities within a growing business.

How to Apply

Please submit your resume and a short cover letter outlining:

• Your relevant migration, education, legal or administrative experience.

• Your Microsoft Excel and document-management experience.

• Why you would like to join SNS Migration & Education Services.

• Your current Australian working-rights status.

• Whether you are currently registered with OMARA.

OMARA registration is not required for this administrative support position.

Only shortlisted candidates will be contacted.