Migration Case Worker / Administration Officer

About Us

Immigration Agents is a trusted migration consultancy based in Cairns. We provide expert, honest advice and personalised support across a range of Australian visa types. Our experienced team is committed to providing clients with professional, personalised and reliable migration support.

We are a small and supportive team, and we are looking for someone who is eager to learn and develop their skills within the migration industry.

About the Position

We are seeking a Migration Case Worker / Administration Officer to join our team on a full-time basis.

This is an excellent opportunity for someone who is organised, motivated and interested in developing a career in the migration industry.

You will work closely with our Migration Agent and the wider team, providing administrative and casework support across a range of Australian visa matters. Full training and guidance will be provided, so previous migration experience is not essential.

As you develop your knowledge and confidence, you will take on increasing responsibility for assisting with client matters and managing the administrative requirements of visa applications.

Key Responsibilities

Migration Casework Support

• Assist with the preparation and administration of Australian visa applications under the direction of the Migration Agent.

• Assist with preparing forms, documents and supporting evidence for visa applications.

• Organise and maintain client documentation and electronic files.

• Review documents for completeness and accuracy and identify any outstanding information.

• Contact clients to request outstanding documents or information.

• Assist with coordinating requirements such as medical examinations, police clearances and biometrics.

• Upload and organise documents through relevant online systems.

• Assist with monitoring the progress of client matters and keeping case records up to date.

• Take accurate notes during client consultations and meetings.

• Assist the Migration Agent with general case preparation and administrative tasks.

Client & Office Administration

• Communicate professionally with clients by email and telephone.

• Respond to general client enquiries and direct enquiries to the appropriate team member.

• Schedule appointments and maintain the office calendar.

• Assist with preparing client correspondence and documents.

• Maintain accurate and confidential client records.

• Assist with incoming and outgoing correspondence.

• Contribute to the smooth day-to-day operation of the office.

What We're Looking For

We are looking for someone who is reliable, organised, willing to learn and has excellent attention to detail.

You don't need to know everything about migration when you start. We are looking for the right person who is willing to learn and develop their knowledge over time.

The successful applicant will ideally have:

• Strong organisational and time-management skills.

• Excellent attention to detail.

• Good written and verbal communication skills.

• A professional and friendly manner when dealing with clients.

• The ability to follow instructions and learn new processes.

• The ability to manage multiple tasks and prioritise workloads.

• The ability to work both independently and as part of a small team.

• A high level of confidentiality and professionalism.

Experience

Previous migration experience is not essential.

Experience in administration, reception, customer service, legal administration, professional services or a similar environment would be advantageous, but we are willing to train the right person.

We particularly value a willingness to learn, reliability, initiative and attention to detail over extensive industry experience.

Apply now or send your resume and cover letter to ****@immigrationagency.com.au