Airline Quality Program Manager

About Alliance Airlines

Alliance Airlines is Australasia’s leading provider of contract, charter, and allied aviation services. With a fleet of 79 aircraft and a workforce of over 1,500 employees, Alliance delivers essential aviation solutions to the mining, energy, and government sectors, as well as wet lease services to major carriers. 

Alliance’s success is underpinned by a safety‑first culture, long‑term customer partnerships, and a commitment to delivering commercially sound and operationally sustainable solutions. As an ASX‑listed organisation, Alliance plays a critical role in supporting regional connectivity and essential industries across Australia and the broader region.

About the Role

The Airline Quality Program Manager is responsible for leading the design, governance, integration and continuous improvement of Alliance Airlines’ Quality Management System and Quality Assurance Program. Working across a complex, multi-fleet and multi-base operation, the role provides strategic oversight of audit, surveillance, risk and compliance activities, ensuring the Quality Program remains effective, data-driven, independent and risk-based.

Partnering closely with Responsible Managers and Executive Leadership, you will provide expert regulatory advice, identify systemic risks and opportunities, and drive initiatives that strengthen quality performance, regulatory compliance and continuous improvement across the organisation.

Key Responsibilities

• Lead and govern the organisation’s Quality Program across all operational, maintenance, training and support areas.
• With relevant departmental Quality Managers, ensure compliance with all CASA regulatory requirements including CASR Parts 42, 119, 121, 142, 145 and 147.
• Maintain, review and enhance the company QMS framework ensuring independence, integrity and alignment with CASA expectations.
• Oversee integration of QMS, SMS & SeMS elements to ensure cohesive safety and quality performance.
• Provide expert regulatory interpretation, guidance and direction to Executive, Responsible Managers and departmental leaders
• Own the enterprise Audit & Surveillance Program, including planning, risk‑based scheduling, auditor assignment and performance monitoring.
• Ensure execution of internal audits, external provider audits, vendor assurance, contract compliance, Part 121 and Part 142 audit programs.
• Maintain oversight of eSMS Quality Module findings, corrective actions and timeliness of closure.
• Host CASA, IOSA, customer and third‑party audits and coordinate organisational responses.
• Ensure the Quality Program supports compliant management of organisational change under CASR Parts 42 and 145 change submission requirements.
• Lead the implementation of risk‑based audit methodologies and continuous improvement initiatives.
• Support Safety Data & Reporting functions with Quality insights, trends, root cause analysis, systemic risk identification and enterprise performance dashboards.
• Provide Quality Program performance reporting to the Head of Safety, Executive Safety Action Group (ESAG) and Management Review Meetings (MRM).

Who are we looking for? 

We are looking for an experienced quality professional with the ability to design, implement and govern enterprise-level Quality Programs within a complex operational environment. You will bring a high level of competency in Quality and Safety Management Systems (QMS/SMS), with experience in SafetyManager365 highly regarded, alongside advanced regulatory interpretation skills and the ability to provide sound advice to Responsible Managers. Strong leadership, mentoring and coaching capability is essential, as is the ability to communicate effectively, negotiate and build strong relationships with a diverse range of stakeholders. You will have demonstrated analytical capability, with the ability to interpret complex data, identify systemic issues and drive meaningful continuous improvement. Experience managing multidisciplinary and multi-certificate audit programs, with a strong focus on compliance, assurance and operational excellence, will be highly valued.

To be successful in this role, you will bring: 

• Tertiary qualifications in Aviation, Quality, Engineering, Safety Management or related discipline.
• Certified Lead Auditor (ISO 9001 / AS 9100 or equivalent).
• Recognised training in Risk Management, Root Cause Analysis, and Continuous Improvement methodologies.
• Formal training in SMS, QMS and regulatory compliance frameworks.
• Expert knowledge of CASR Parts 42, 119, 121, 142, 145, 147 and associated MOS requirements.
• Strong understanding of enterprise Quality Management Systems and audit governance.
• In‑depth knowledge of risk‑based surveillance methodologies and safety‑quality integration.
• Knowledge of IOSA, BARS, IOGP and customer assurance frameworks.
• Understanding of documentation control, change management and exposition structures.
• Ability to design and govern enterprise‑level Quality Programs.
• High competency in QMS/SMS systems, preferably iQSMS.

Why Join Alliance Airlines? 

Alliance Airlines is an established leader in contract and charter aviation, operating in safety‑critical and complex environments across Australia. 

In addition to the scope and impact of the role, Alliance offers:

• Novated Leasing – Bundle your vehicle and running costs into one convenient, tax-effective payment to help put more money back in your pocket. 
• Salary Packaging – An additional tax-effective option to maximise your take-home pay. 
• Discounted Qantas Club memberships. 
• Discounted tickets and merchandise for Queensland Reds (QRU) games. 
• Discounted hotels, tours and cruises, with access to savings across a wide range of travel and holiday options. 

Does this sound like you?

If this role aligns with your experience and skills, we encourage you to apply. Please click Apply and our recruitment team will be in contact shortly.

At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.

We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.