Delivery Capability Lead

Shape how icare's technology function delivers.This role designs and embeds the frameworks, methodologies and ways of working that lift delivery across icare's technology function - then coaches teams and leaders to make them stick.It's a role with reach: the practices you build shape how every squad delivers.About the roleYou'll own delivery capability across the technology and delivery function - the standards, playbooks and methodologies that give teams a consistent, effective way to deliver and the agile and lean practices that lift delivery maturity over time.Just as importantly, you'll make them real through coaching, facilitation and targeted uplift - working alongside squads and leaders to strengthen how they plan, prioritise and execute.It's a role that blends framework design with hands-on coaching, and its impact shows up in the delivery performance of the whole function. What you'll do - capability and frameworksLead the development and continuous improvement of delivery capability frameworks, methodologies and ways of working across the functionDefine standard delivery methodologies and best practice aligned to corporate governance standardsBuild and maintain the delivery standards, playbooks, templates and guidance that support consistent executionSupport the adoption and optimisation of agile, lean and contemporary delivery methodologies across teams and portfoliosSupport the optimisation of delivery tooling, collaboration platforms and workflow practicesContribute to integrated planning so strategic priorities, delivery pipelines and team capacity stay aligned
What you'll do - coaching and cultureCoach and advise delivery teams, leaders and practitioners to strengthen delivery maturity and effectivenessIdentify capability gaps and workforce development needs, and run targeted uplift initiatives to close themDesign delivery learning programs, workshops and communities of practice to build capability across the organisationPartner with technology and business leaders to embed consistent practices and improve planning, collaboration and executionMonitor delivery maturity and adoption of agreed ways of working, and turn what you see into practical recommendationsBuild a culture of continuous improvement, accountability and customer-focused delivery across teams
What you'll bring5+ years in technology delivery, agile coaching, delivery management or capability uplift rolesProven experience implementing and embedding delivery frameworks, methodologies and ways of working across multiple teams or portfoliosDemonstrated experience supporting or leading agile or lean adoption or [send me the rest of this line]Strong coaching and facilitation skills, with the ability to uplift capability across both teams and leadersThe stakeholder skills to influence and embed change without direct authority, across technology and businessA tertiary qualification in a related discipline or equivalent practical experience
What's in it for youA corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checksAn extra day's leave through icare dayLearning and development aligned to icare's Core CapabilitiesRecognition through Our People Awards - on-the-spot, quarterly and annualAccess to our Employee Assistance Program
About icareWe care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities - from supporting someone severely injured at work or on our roads through their long-term care and recovery, to helping them return to work.We know our strength comes from the diversity of our people, and we encourage people with different experiences and backgrounds to apply.Before you applyicare operates a direct sourcing model, so no agency introductions will be acceptedWe're a Circle Back Initiative Employer and commit to responding to every applicantA talent pool may be created through this processYou must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply