Business Support Officer – Front of House

About AMS

Aerodrome Management Services (AMS) is a professional services company providing a wide range of technical support and aerodrome management services to aerodrome owners and operators across Australia. Our growing team of aviation specialists provides support to our clients in the areas of aerodrome design, project management and construction, maintenance, technical inspections and aerodrome surveys, operational readiness, airport security, regulatory compliance, audits and ongoing daily operations.

Our Head Office team plays a critical role in supporting our operational sites, training organisation and clients nationwide.

About the position

AMS is seeking a Business Support Officer – Front of House to join our Head Office team. This role is the first point of contact for visitors, clients and incoming communications and is key to creating a welcoming, professional front-of-house environment. In addition to reception and customer service duties, this position provides broad administrative support across the business..

Key Responsibilities

• Act as first point of contact for visitors, clients and incoming communications, providing professional reception and customer service

• Manage phone, email and CRM enquiries, including RTO, student, ASIC and general customer enquiries

• Support ASIC processing, including applicant enquiries, ID verification and administrative coordination

• Process sales orders, quotations, invoices, purchase orders and receipts accurately and within agreed timeframes

• Maintain accurate customer records, pricing and order history in CRM and business systems

• Support Business Development activities including lead follow-ups, proposal preparation and account coordination

• Manage shared inboxes and coordinate responses across internal teams

• Liaise with internal departments to ensure customer orders and requests are fulfilled accurately and on time

• Maintain reception, meeting rooms and office presentation, and coordinate office supplies and facilities maintenance

• Contribute to continuous improvement of administrative, customer service and business processes

• Undertake general administrative tasks as directed to support overall office efficiency

• Maintain accurate logs, reports and documentation for all works activity in line with AMS reporting standards.

• Verify contractor plant, equipment and personnel remain compliant with AMS induction, access and airside safety requirements.

About You

You understand the vital importance of aerodromes to the aviation industry and you already know this niche sector has a lot going for it! AMS will provide ongoing training and professional development to support this next step in your career, but you’ll already be off to a great start if you have previous experience in the following areas:

• Previous experience in a customer service or administrative role

• Strong attention to detail with a commitment to high-quality service delivery

• Confident written and verbal communication skills

• Strong ability to work within a team and liaise effectively with co-workers

• Strong time management skills with the ability to prioritise in a fast-paced environment

• Positive, flexible and proactive attitude with a team-first mindset

• Ability to build effective working relationships across all levels

• Ability to maintain confidentiality and handle sensitive information appropriately

• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)

• Administrative qualifications are desirable but not essential

What We Offer

• Opportunity to work within the aviation industry

• Supportive and professional Head Office environment

• Exposure to aviation operations and compliance

• A varied role with strong team interaction

What’s Next

We’d love to hear from you! Please submit your resume and covering letter by selecting “apply now” on Seek. You can also reach out to our HR team for further information or submit your application to ••••@amsaustralia.com. All applications will be treated in the strictest of confidence. Applicants must be willing to undergo a full medical and be subject to random testing for drugs and alcohol in accordance with Civil Aviation Safety Regulations. AMS is a Veteran Friendly Employer, and we encourage Aboriginal and Torres Strait Islander Indigenous people to apply. You must have the right to work in Australia to be considered for this position.