Operations Support Officer

Operations Support Officer

(Front of House / Reception)

 Position Overview

We are seeking a proactive and detail-oriented Operations Support Officer to join our Operations Team. As the face of VEX, you will be the first point of contact for visitors, employees and external stakeholders, representing our organisation with professionalism and a welcoming attitude.

This role would suit someone looking to build their administrative career while supporting a fast-paced operational environment. Previous administration or reception experience is highly regarded.

 Key Responsibilities

• Front of House Reception – Greet visitors and provide professional first-point-of-contact support to employees and external stakeholders.

• Accommodation Coordination – Manage accommodation bookings and updates, maintain accurate records, and ensure employees receive the correct lodging details.

• Operations Support – Provide administrative support to the wider Operations Team, including scheduling meetings, managing correspondence and assisting with operational requirements.

• Social Media Assistance – Assist with preparing content and coordinating social media updates.

• Team Activity Coordination – Support the coordination of team events, activities and other internal initiatives.

• General Administration – Assist with data entry, document preparation, filing, record maintenance, office supplies, general office organisation and other administrative tasks as required.

Qualifications & Skills

• Organisation – Strong organisational skills, excellent attention to detail, and the ability to remain composed when managing competing priorities or unexpected changes.

• Technology – Competency in Microsoft Office, including Word, Excel and Outlook. Experience using mine site accommodation booking systems or databases would be advantageous.

• Communication – Clear, confident and professional written and verbal communication skills.

• Customer Service – Friendly, approachable and able to represent VEX positively as the first point of contact.

• Initiative – A proactive mindset, willingness to learn and ability to work effectively both independently and as part of a team.

What We Offer

• Training & Development – Structured training, and support to build capability and confidence.

• Work Environment – A supportive, inclusive, and professional team culture.

• Career Progression – Opportunities for growth within the Operations Team.

• Monthly RDO – Enjoy a rostered day off each month to support a healthy work-life balance.

About Us: 

VEX Group Pty Ltd is a local Mackay based and family orientated company that believe in putting their people first. Our aim is to bring the right people and services together, to achieve mechanical and structural support solutions to our trusted clients. Spanning across multiple industries in Queensland including Mining, Manufacturing, Construction, and Government Projects.