Administration Officer City Assist

The City Assist team are the first point of contact at Warrnambool City Councils Civic Centre (main offices). They attend to a large number of queries daily via face to face, phone calls, emails and the online chat function. There are currently multiple positions available within City Assist; one Permanent Part Time (32 hours per fortnight) and additions to the Casual pool. The successful candidate will communicate with a variety of stakeholders in order to provide quality customer service to all residents, ratepayers and other external customers. 

To be successful in this position you will have:

• High attention to detail while working in a fast‑paced environment. 
• Well‑developed verbal, written, and interpersonal communication skills. 
• Demonstrated proficiency in using computers and customer‑service–specific software. 
• Capacity to acquire a thorough knowledge of Council services, processes, and procedures.
• Availability to cover early morning and opening shifts.

Position Hours/Remuneration
The Permanent Part time (32 hours per fortnight) position currently offers an hourly rate of $37.15 per hour + superannuation.

Casual position currently carries an hourly rate of $46.44 per hour (inclusive of 25% casual loading) + superannuation. 

To Apply
To apply for this opportunity, please click Apply Now on the Warrnambool City Council website. 

Applications close: 5.00pm Sunday 2 August 2026  

Questions
If after reading the position description you have further questions please contact Louise Mauriks, Coordinator City Assist, on 03 5559 4940 or lmauriks@warrnambool.vic.gov.au.