Guest Experience Agent

Full-Time Position

Smiths Beach Resort is a luxury beachfront resort located in the heart of the Margaret River wine region. We are currently seeking a professional, guest-focused Guest Experience Agent to join our Front Office team.

This is a hands-on hospitality role combining front-office operations and reservations support in a relaxed, luxury resort environment.

About the Role

As a Guest Experience Agent, you will be one of the first points of contact for our guests and play an important role in delivering a welcoming and memorable experience throughout their stay.

You will assist with daily front-office operations, guest enquiries, accommodation bookings, and general guest services, while maintaining a high standard of customer care and professionalism.

Key Responsibilities

• Welcoming guests and assisting with check-in and check-out
• Responding to guest enquiries via phone and email
• Assisting with accommodation reservations and booking enquiries
• Entering and updating reservations within the booking system
• Providing guests with resort and local area information
• Managing guest requests and general front office administration
• Processing payments and maintaining accurate guest records
• Working closely with housekeeping and other resort departments
• Delivering professional and personalised guest service at all times

About You

• Previous hospitality or customer service experience preferred
• Experience using RMS or similar property management and booking systems
• Strong communication and interpersonal skills
• Professional presentation and a positive attitude
• Ability to work well within a team environment
• Comfortable managing phone, email, and guest enquiries
• Strong attention to detail and organisational skills
• Flexibility to work weekends, public holidays, and peak trading periods as required

Working Hours

This is a full-time position with standard rostered hours generally between 9:00am and 5:30pm.

Additional flexibility is required during peak periods and high occupancy, with shifts occasionally rostered between 8:00am and 7:00pm based on operational requirements.

What We Offer

• Supportive and friendly team environment
• Staff discounts and resort benefits
• Career development opportunities
• The opportunity to work in one of Western Australia’s most beautiful beachfront location

Only applicants with a Resume and cover letter outlining why they would be suitable for the position will be shortlisted.

Valid Driver Licence

This position is only applicable for Permanent Australia Residents or holding a visa with no work restrictions.

If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you.

Please apply with your resume and a short cover letter.