Part Time Administration Officer

Join a growing healthcare network dedicated to exceptional patient care.

Day Hospital Partners (DHP) is an expanding network of modern day hospitals with facilities in Townsville, Darwin, and Tweed. At Darwin Day Surgery, we pride ourselves on delivering high‑quality, patient‑centered care within a supportive and professional environment.

Our stand‑alone facility features two operating theatres and specializes in Endoscopy, Urology, Plastics, Dental, IVF and Oral and Maxillofacial Surgery. Conveniently located near Casuarina Shopping Centre, we operate Monday to Friday between 6:00am and 4:00pm.

We are seeking a permanent part time Administration Officer to join our friendly and professional Patient Services Team. This role would suit an enthusiastic and motivated individual who enjoys delivering exceptional customer service while supporting the smooth day‑to‑day operations of a busy day hospital.

You will play a key role in supporting both Admissions and Reception, working closely with our multidisciplinary team to ensure patients receive a seamless and positive experience.

• Manage a busy reception area and provide exceptional front‑line customer service

• Answer and direct phone calls professionally and efficiently

• Organise bookings and prepare admission documentation

• Conduct follow‑up requests and make reminder calls

• Maintain accurate medical records and filing systems

• Perform health fund checks and manage excess/co‑payment collections

• Coordinate with clinical and administrative staff across departments

• Complete general clerical and data entry tasks as required

You are a proactive, well organised professional who thrives in a fast paced environment and takes pride in delivering a high standard of service.

• Excellent interpersonal and communication skills

• Strong organizational and time‑management abilities

• High attention to detail and accuracy

• Proficiency in Microsoft Office (Outlook, Word, Excel)

• Ability to work independently and as part of a team

• Flexibility to work a range of shifts between 6:00am–5:00pm (NT time), Monday to Friday

• Experience using the FYDO Hospital System (desirable but not essential)

• Supportive, team‑oriented workplace culture

• No weekend work | enjoy a healthy work/life balance

• Contribute to a growing healthcare network making a real impact

Click Apply to submit your application. Please include a cover letter, your CV, and the contact details of two professional referees.