Personal Assistant

About Tiffen & Co 

As one of the most successful and awarded mortgage brokerage's in Australia we are looking for a Broker Support Officer to join our team. Here at Tiffen & Co we assist hundreds of Australians to secure the best loan product tailored to their individual needs. 

We are looking for a professional to join our administration team in the role of Broker Personal Assistant. We possess energy, dedication, enthusiasm and a passion for excellence and are seeking a candidate that exemplifies these values.

Job tasks and responsibilities

This role requires an experienced and outgoing professional who is driven to deliver outstanding customer service.

Responsibilities include:

• Manage the loan process from submission through to settlement for Loan Consultants of Tiffen & Co.

• Administer finance applications to ensure they are approved and settle.

• Handle enquiries from clients.

• Receive files from Loan Consultants.

• Prepare diary notes.

• Prepare loan serviceability calculators.

• Collate and prepare loan application.

• Submit application to the lender.

• Track application to approval.

• Track application to settlement.

• Maintain company Greenbook.

• Organise Deposit Bonds.

• Advise clients of the success or otherwise of their loan application.

• Provide high level personal support to Loan Consultants.

• Provide back up support to the office’s administrative support functions (for example, undertaking Reception/Front of House duties) to cover staff absences and breaks.

• Manage key stakeholder relationships.

• Manage heavy workload, short deadlines, maintain confidentiality and act with discretion.

Skills and experience

The successful person will have previous administration experience, preferrably in a mortgage and finance environment, however not essential, and will become an integral part of the team.

To be successful in this role you will require:

• Demonstrated record of performance in a fast paced office environment.

• Computer literacy with Microsoft Office suite.

• Demonstrated experience using web based applications and databases, particularly those used within the lending environment.

• Commitment to integrity, honesty and quality client-focused services.

• Sound interpersonal, liaison, written and oral communication skills.

• Willingness to learn and embrace change.

• Ability to work in a team environment without supervision.

• Ability to manage all client interactions in a calm and professional manner, including difficult situations and those involving conflict.

• Excellent personal presentation.

• Ability to work under strict timelines.

• Strong attention to detail.

• High level organisation and prioritisation skills.

Candidates must be an Australian citizen or permanent resident. You will only be contacted if successful.

What's in it for You?

• Job security - Long-term stability and career growth with a premium mortgage broker advisory firm.

• Work in fast-paced, busy and fun environment

• Great working culture where you are valued

• Ongoing training and development provided

• A professional, supportive and dedicated team