Customer Services Supervisor - Westfield Carousel

Your opportunity

Join our team as a Customer Services Supervisor, leading our Concierge and Valet teams to deliver exceptional service experiences for customers visiting the centre. In this role, you will oversee daily service operations while supporting a large frontline team to deliver premium customer experiences. Working closely with the Services Manager and centre leadership team, you will help drive team performance, operational excellence and service standards. This is a fantastic opportunity for a people-focused leader looking to grow their career in a fast-paced, customer-first environment.

Day-to-day you will be responsible for:

• Leading, coaching and supporting the Concierge and Valet teams to deliver exceptional customer experiences
• Coordinating team rostering and resourcing to ensure smooth daily service operations
• Supporting the Services Manager to drive team performance, operational standards and service outcomes
• Building strong relationships with customers, retailers and centre teams to enhance the service experience
• Identifying opportunities to improve service delivery and contribute to a high-performing team culture
• Support broader centre teams with administration and general operational support.

This role is permanent, full-time and based on-site at Westfield Carousel.

What sets you apart

We are seeking a motivated and people-focused leader who thrives in a fast-paced customer environment. You bring experience leading frontline teams and are passionate about delivering premium service while driving operational performance. With strong communication and organisational skills, you are comfortable managing rosters, coordinating a casual workforce, and supporting a positive, high-performing team culture.

Ideally, you will bring:

• Leadership experience within retail, hospitality or guest services environments
• 2+ years of experience leading customer-facing teams
• Experience managing rostering and resourcing of casual teams
• A passion for delivering premium customer experiences
• A full, open Australian driver’s licence and confidence driving a range of vehicles

You will be:

• Customer focused – committed to delivering exceptional service experiences
• A strong communicator – able to build relationships and influence across teams
• Commercially aware – able to support operational performance and service delivery outcomes
• Adaptable and proactive – comfortable responding to change and identifying improvements
• A collaborative leader – able to coach, develop and motivate a frontline team

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.  If you require support or adjustments during the application process, please contact us confidentially at scentregroupcareers@scentregroup.com.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: 9th September 2026