Team Manager - National Service Centre

We are Coca-Cola Europacific Partners (CCEP). We have 39,000 people serving 4 million customers in 31 markets. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.  We invest, employ, manufacture, and distribute locally.    

The Opportunity

At the National Service Centre (NSC), our vision is to be a Gold Class Engagement Centre, a place where we are passionate about developing our people, growing capability, and delivering exceptional service to every customer we support.

As one of two Team Leaders within the NSC, you will lead, coach, and inspire a national team of Customer Service Specialists to deliver outstanding customer experiences and operational outcomes. You’ll play a key role in creating a high-performing, solutions-focused culture while supporting your team’s development and engagement.

This is a full-time, permanent opportunity, with a minimum of four days per week in the office. The role will require a minimum of two days based at our North Sydney office and two days at our Eastern Creek site, supporting collaboration, stakeholder engagement and operational leadership.

In this fast-paced role, you’ll work closely with stakeholders across Sales, Supply Chain, and Customer Service to support strategic priorities, improve processes, and drive continuous improvement initiatives.

Key Responsibilities

About You

You are an engaging and people-focused leader who thrives in fast-paced operational environments. You enjoy coaching others, building strong stakeholder relationships, and driving high standards of customer service and team performance.

In addition, you will have: