Operations Manager

Operations Manager – NDIS Disability Services | Brisbane

Full-time | Based at Eight Mile Plains, QLD | $105,000 – $115,000 + Superannuation, based on experience

About Teuila

Teuila is a Queensland-based NDIS registered disability service provider, proudly delivering Supported Independent Living, Daily Activities, Community Participation and Capacity Building supports across Brisbane, Queensland.

We have a strong community focus, and we believe that real support starts with respect, family, and consistency. Our participants and their families are at the centre of everything we do.

The Opportunity

As Teuila grows, we're looking for an experienced Operations Manager to take ownership of the day-to-day operations and lead our middle management team.

This is not a role for someone who needs constant direction. We're looking for a genuine operator — someone who already knows how to run a service delivery business and can bring that experience straight into Teuila.

What You'll Do

● Lead and support our Middle Managers, making sure every department is hitting its targets.

● Drive the rollout and day-to-day compliance of our Standard Operating Procedures across the business.

● Carry out onsite spot checks across our Supported Independent Living homes, checking on participant wellbeing, staff culture, and compliance checklists.

● Own the operational budget, tracking spending and keeping costs under control.

● Make sure NDIS practice standards, policies and procedures are met across every part of the operations.

● Oversee weekly rostering, balancing participant support needs against overtime and labour cost.

How Success Is Measured

● A monthly internal audit report delivered to the General Manager at the end of each month, with all action items closed by month end.

● Incident reports closed within the set timeframes.

● Leadership standups with department heads, and weekly check-ins with the Roster Clerk on scheduling and budgets.

● Regular participant and staff check-ins and surveys.

● Regular onsite presence across our Supported Independent Living homes.

What You Bring

● 5+ years' NDIS operations or senior leadership experience (aged care or disability sector experience also considered).

● Tertiary qualification in business, health or community services highly regarded.

● Proven operational management experience with strong, hands-on leadership.

● Proven financial and budgeting skills and experience.

● Excellent time management — you can juggle competing deadlines and stay calm under pressure.

● Confident written and verbal communication, including reporting to senior leadership.

● A genuine cultural fit with a mission-driven, family-oriented organisation.

What's In It For You

● $105,000 – $115,000 + Superannuation, based on experience.

● A senior leadership role with real autonomy and influence over how the business runs.

● The chance to shape operations in a growing, values-led provider with community focus.

● A supportive leadership team that backs your decisions.

How to Apply

If you're ready to take the operational reins and help us build a service families can rely on, we want to hear from you. Apply now with your resume and a short cover letter telling us why Teuila's mission resonates with you.

Pay: $105,000.00 – $120,000.00 per year

Benefits:

• Travel reimbursement

Ability to commute/relocate:

• Eight Mile Plains QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years experience do you have managing NDIS compliance?
• How many years experience do you have working on Staff Rostering in the NDIS sector?
• How many years experience do you have working in the Disability Sector?
• How many years experience do you have managing teams of staff in the disability sector?

Education:

• Bachelor Degree (Preferred)

Experience:

• Disability Manager: 4 years (Required)

Licence/Certification:

• Full Driver Licence (Required)

Location:

• Eight Mile Plains QLD (Preferred)

Work Location: Hybrid remote in Eight Mile Plains QLD