Office Manager - SSPRINT Screen Printing

About the role

We are looking for an experienced and highly organised Office Manager to join our team and take ownership of the day-to-day administration and operational coordination of the business. This role builds on the responsibilities of an Admin Assistant and expands your scope across customer service, sales administration, accounts, freight handling, production support and general office operations. The role is all about making the business run better, smoother and smarter — creating the systems, structure and environment that allow everyone else to do their best work. You will work closely with senior team members, production and office staff and will become a central point of coordination across the business.

Key responsibilities

• Respond to customer emails in a timely and professional manner

• Provide customers with answers, guidance and information as required

• Prepare customer quotes using the company's quoting process and enter relevant information into Xero

• Handle incoming phone calls, answering queries where appropriate and directing calls to the relevant team members

• Complete data entry and maintain accurate information within Monday.com

• Maintain office supply inventory and ensure the team has what it needs

• Provide administrative support to senior team members

• Take responsibility for the smooth day-to-day running of the office

• Identify opportunities to improve workflows, processes and internal systems

• Coordinate office suppliers, vendors, maintenance and general office requirements

About you

• Experience in a similar Office Manager, Administration Manager, Operations Coordinator or senior administration role is preferred

• Highly organised and detail-oriented

• Proactive and able to identify what needs to be done without always being asked

• Confident communicating with customers, suppliers and internal team members

• Comfortable managing multiple priorities in a busy production environment

• Practical, solutions-focused and able to follow things through to completion

• Confident using business software and learning new systems

• Comfortable working across administration, customer service, accounts and operations

• Professional, approachable and reliable

• Experience with Xero, Monday.com or similar business management systems will be highly regarded

Benefits

• $80,000 annual gross salary + Superannuation

• 38 hours per week

• Full-time employment

• Annual leave

• Sick & carer's leave

• A role with genuine responsibility and scope to improve how the business operates

• The opportunity to work within the fashion, music merchandise and creative production industries

• A hands-on role based in our Marrickville production and office facility

About us

SSPRINT is a Marrickville-based custom merchandise and garment production business specialising in music merchandise, touring merchandise, fashion, streetwear and promotional merchandise. We work with leading fashion and streetwear brands, artists, musicians and promotional companies across Australia, providing a streamlined, individual service from concept through to finished product. Everything is manufactured in-house at our Marrickville warehouse. Our roots are grounded in design, and we're committed to forward-thinking changes in the fashion industry — bringing on-screen ideas to life as tactile, custom garments while keeping ethics and sustainability in mind. We combine our printing expertise with locally sourced garment suppliers and premium screen-printing equipment to deliver high-quality results for our customers.