Process Improvement Manager - Record to Report (R2R)

_{20th August, 2026}

About the Role
The Process Improvement Manager – Record-to-Report (R2R) plays a key role within CTM’s Finance Transformation team, focused on enhancing, standardising, and strengthening financial close and reporting processes.

Reporting to the Head of Finance Transformation, the role will streamline month-end accounting, strengthen balance sheet governance, and improve the reliability and timeliness of financial reporting. Working closely with third-party outsourcers, Service Delivery Managers, and cross-functional teams, you’ll help align operating models and embed best-practice finance operations across the business.

Why CTM?
As a global organisation, CTM offers a range of employee benefits, including: 

• Travel discounts 
• Perkbox – retail, lifestyle, entertainment, health & wellbeing discounts 
• Learning & development – access to online learning platforms, including LinkedIn Learning 
• Annual Volunteer Day 
• Chillout Days – flexible leave days 
• Flexible hybrid working 
• Purchase up to 2 weeks of additional annual leave 
• Paid parental leave 
• Sonder – 24/7 wellbeing and Employee Assistance Program (EAP) 

CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing. 

CTM is committed to recognising the unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply. Come and work for a global award-winning company that values its people, community and technological innovation.

About You

• High level of integrity and professionalism, with a strong accounting background
• Strong process improvement and optimisation capability
• Structured approach to governance, controls, and financial processes
• Ability to work effectively across distributed and outsourced delivery models
• Strong stakeholder management and cross-functional collaboration skills
• 6–8 years of finance process improvement, general ledger accounting, or management consulting experience (ex-Big 4 / advisory background ideal). Solid knowledge of core accounting principles, month-end close routines, and balance sheet governance.
• Experience working with outsourced finance providers and Service Delivery Managers.
• Experience in the travel or service-based industry is a plus. 
• Qualified accountant (CA, CPA, ACA, ACCA, CIMA or equivalent) strongly preferred. 

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind: Connect, Deliver and Evolve.