Customer Delivery Strategic Planning and Change Manager

Work flexibly across the service region Mango Hill, Morayfield or Maroochydore1-Year Fixed Term OpportunityHelp shape the future of water services for South East Queensland

About the role:

Unitywater is seeking a strategic and influential leader to join our team as Customer Delivery Strategic Planning and Change Manager.

This is a pivotal role responsible for shaping the future of Customer Delivery by developing and executing a long-term business plan aligned to Unitywater’s Strategic Ambition 2030, as well as our broader People, Sustainability and Customer strategies.

Working across the organisation, you will bring together people, strategy and change to strengthen operational performance, enable transformation and position Customer Delivery for sustainable growth.

In this highly collaborative role, you will:

Lead the development of a five-year business plan and annual rolling programs for Customer Delivery.Embed best-practice change management to enable operational excellence and successful transformation.Provide strategic advice and early engagement across enterprise-wide transformation initiatives.Facilitate cross-functional planning workshops, building alignment and driving shared outcomes.Identify and lead opportunities for continuous improvement, innovation and operational efficiency.

This is a rare opportunity to shape the future of essential water and wastewater services, leading the strategic change and planning that will enable Unitywater to grow sustainably alongside the communities we serve.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Tertiary qualifications in business, engineering, change management, project management or a related field.Proven experience in strategic planning and change leadership in a utility or asset-intensive environment.Strong understanding of Operations and Maintenance functions in large, complex organisations.Demonstrated success leading transformation programs and embedding change.Exceptional stakeholder engagement and communication skills.High-level capability in financial and performance tracking, project management, and continuous improvement.

You are a visionary thinker who thrives in dynamic environments and takes ownership of outcomes that truly matter.

Working at Unitywater:

Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits. Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and professional memberships. Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

How to apply:

Apply online following the links, and make sure to upload your up-to-date CV.

We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process.

If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

Applications close: Friday 28th August 2026.

For further information please contact the Talent Acquisition team at careers@unitywater.com

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.