Veterinary reception

Part-Time or Full-Time | Average 25–30 Hours Per Week

Are you a bubbly, bright, and enthusiastic people person who loves animals? We're looking for a friendly Veterinary Receptionist to become the welcoming face of Richmond Vet Clinic.

As one of the first people our clients meet, you'll play an important role in creating a positive experience for both our clients and their pets. If you enjoy working in a fast-paced environment, thrive on providing exceptional customer service, and want to be part of a supportive team, we'd love to hear from you!

About Us

Richmond Vet Clinic is a busy and well-established practice with wonderful clients and a genuinely friendly team. We pride ourselves on providing compassionate care to our patients while creating a welcoming environment for our clients. Our receptionists, nurses, and veterinarians work closely together, supporting one another to deliver outstanding service every day.

We're searching for a long-term team member who is motivated, reliable, and eager to contribute to our positive workplace culture.

About the Role

Working alongside our fantastic team of receptionists, nurses, and veterinarians, your responsibilities will include:

• Greeting clients and their pets with warmth and professionalism.

• Answering incoming phone calls and scheduling appointments.

• General reception and administrative duties.

• Maintaining accurate client and patient records.

• Assisting veterinarians and nurses with reception-related tasks.

• Managing payments and client enquiries.

• Performing veterinary receptionist-specific duties while ensuring the smooth day-to-day running of the front desk.

This is a dedicated Veterinary Receptionist position. While you will work closely with our veterinary nurses and veterinarians, this role is not a pathway into veterinary nursing. We are looking for someone who is genuinely passionate about client care, reception, and administration, and who is seeking a long-term career in veterinary reception.

About You

You'll be someone who:

• Has a bubbly, friendly, and positive personality.

• Loves delivering exceptional customer service.

• Is organised, efficient, and able to multitask in a busy environment.

• Has excellent communication and interpersonal skills.

• Enjoys working collaboratively within a close-knit team.

• Is reliable, motivated, and looking for a long-term role.

• Is willing to learn and continually develop their skills.

• Previous reception, administration, or veterinary experience is desirable but not essential. A positive attitude and willingness to learn are what matter most.

Hours

• Part-time or full-time opportunity.

• Average 25–30 hours per week.

• Monday to Friday availability required.

• Rotational roster including early morning and late weekday shifts.

• Occasional Saturday work required.

Why Join Richmond Vet Clinic?

• Supportive and welcoming team culture.

• Friendly, loyal clients and their much-loved pets.

• Opportunity to work alongside experienced veterinarians, nurses, and receptionists.

• A rewarding role where no two days are the same.

• Long-term career opportunity in a respected local clinic.

If you're passionate about customer service, enjoy working with people and animals, and are looking for a rewarding career in veterinary reception, we'd love to hear from you.

Apply today by sending your resume and a cover letter telling us why you'd be a great fit for the Richmond Vet Clinic team.