NDIS Psychosocial Recovery Coach + Support Coordinator

It takes courage to walk alongside someone as they rebuild their life.

At Richmind WA, we know recovery is not a straight line. It is about hope, connection, choice and having the right people alongside you when it matters most.

We're looking for a Psychosocial Recovery Coach / Support Coordinator who believes in people's ability to recover, grow and achieve the goals that matter to them. If you're passionate about mental health, enjoy building meaningful relationships and want to make a genuine impact in your community, we'd love to hear from you.

No two days are the same in this role.

Working with NDIS participants living with psychosocial disability, you'll provide recovery-focused coaching and support coordination that empowers people to build capacity, navigate services and move toward greater independence and wellbeing.

You'll work alongside participants, families, carers and service providers to ensure supports are person-centred, coordinated and aligned to each individual's goals.

In this role you'll:

• Support participants to understand and make the most of their NDIS plans.
• Assist people to identify their strengths, goals and recovery aspirations.
• Coordinate services and supports that build capacity and increase community participation.
• Work collaboratively with families, carers, clinical teams and external providers.
• Advocate for participant choice, control and self-determination.
• Monitor progress, review outcomes and adapt supports when needs change.
• Maintain accurate case notes and documentation in line with NDIS requirements.
• Contribute to the growth of Richmind WA's NDIS services through strong community relationships and stakeholder engagement.

You are someone who genuinely enjoys connecting with people and supporting them to achieve meaningful outcomes.

You bring an understanding of recovery-oriented practice and are committed to delivering services that are person-centred, strengths-based and trauma informed.

You'll also have:

• A Certificate IV in Mental Health (or equivalent) or demonstrated experience supporting people experiencing mental distress.
• Experience in Support Coordination, Psychosocial Recovery Coaching or a similar community services role.
• Knowledge of NDIS legislation, funding arrangements and service delivery requirements.
• Strong communication, relationship-building and problem-solving skills.
• The ability to manage competing priorities and work autonomously.
• A commitment to inclusion, recovery and human rights-based practice.

To be successful, you'll also require:

• National Police Clearance (less than six months old)
• Working with Children Check
• NDIS Worker Screening Check
• Current First Aid and CPR certification
• Current Australian Driver's Licence

This role is fixed-term, full-time until 30 June 2027. It is working Monday to Friday and based out of our Cannington office.

At Richmind WA, we believe everyone deserves the opportunity to live a meaningful life, connected to their community and supported in their recovery and wellbeing journey.

As a leading Western Australian mental health organisation, we provide inclusive, community-based residential, outreach and mental health services for adults and young people. Through evidence-based practice, lived experience leadership and person-centred support, we help people build confidence, strengthen resilience and achieve their goals.

Our 2024-2028 Strategic Plan, Shaping the Future, Today, reflects our commitment to leading transformative services, bridging gaps in the mental health system, influencing lasting change and creating a resilient future for the communities we serve.

Everything we do is guided by our values:

• Living and Breathing Recovery
• Being Brave and Exploring
• Putting People First
• Being Passionate About Inclusion and Belonging
• Listening Deeply and Learning

Inclusion is at the heart of who we are. We celebrate diversity and welcome people from all backgrounds, cultures, identities and lived experiences. We value the unique perspectives of people with lived and living experience of mental health recovery, disability, and those from Aboriginal and Torres Strait Islander, culturally diverse, LGBTQIA+ and other underrepresented communities.

As a Rainbow Tick accredited organisation, we are committed to creating safe, welcoming and inclusive spaces for our staff, consumers and communities.

It takes courage to support people through recovery. It also takes courage to challenge thinking, build new approaches and create meaningful change.

At Richmind WA, you'll join a team that is passionate about improving mental wellbeing outcomes and committed to creating a workplace where people feel valued, supported and empowered to grow.

Reward & Benefits

• Salary packaging up to $18,640, helping you maximise your take-home pay
• Four weeks annual leave
• Opportunity to purchase additional leave (conditions apply)
• Long service leave benefits after five years of service

Wellbeing

• Birthday Leave and Wellbeing Leave each year
• Access to our Employee Assistance Program (EAP)
• Supportive and flexible work environment that values work-life balance

Learning & Development

• Comprehensive onboarding and role-specific training
• Ongoing professional development opportunities
• Access to LinkedIn Learning

Culture & Inclusion

• Rainbow Tick accredited workplace
• Strong commitment to cultural safety, inclusion and belonging
• Opportunity to work alongside people with diverse experiences, perspectives and backgrounds
• Values-led organisation focused on recovery, courage and innovation

If this opportunity aligns with your skills, experience and passion for making a difference, we'd love to hear from you.

Please submit:

• A current resume
• A cover letter outlining your suitability for the role and what attracts you to joining Richmind WA

We welcome applications from people of all backgrounds and experiences. If you require any adjustments throughout the recruitment process, please let us know and we will work with you to ensure an accessible and inclusive experience.

For further information about this opportunity, please contact our People & Capability team at ***********@rw.org.au.

Before an offer of employment can be made, Richmind WA requires successful candidates to satisfy the relevant pre-employment checks applicable to the position.

Richmind WA reserves the right to close applications prior to the advertised closing date.

Please note: Applications submitted without the required supporting documentation may not be considered.

Applications submitted without a cover letter will not be considered.