Administrative Assistant

Van Der Haus is a boutique residential design studio dedicated to creating complete, certified, builder-ready packages that bring dream homes to life. With a focus on clarity, warmth, and functionality, we support our clients and builder partners with exceptional service and care.

We are specifically after someone who is organised, warm, proactive, and client-focused.

This isn't your typical administration role.

The Administration Assistant is responsible for keeping the wheels of Van Der Haus turning smoothly. You'll become a key point of contact for our clients throughout their design journey, helping create an organised, professional and genuinely exceptional experience from their first enquiry through to project completion.

Working alongside our Director and Studio Operations Coordinator, you'll take ownership of the client-facing side of the studio, while providing the administration and coordination that keeps communication flowing and our clients informed.

WHAT YOU'LL DO

• Manage new enquiries and client follow-ups

• Welcome and onboard new clients

• Become a key day-to-day contact throughout the client journey

• Manage client communications, check-ins and progress updates

• Coordinate client meetings, appointments and follow-up actions

• Manage our Client Portal and maintain accurate CRM records

• Follow up outstanding client information, approvals and documentation

• Prepare meeting documentation, correspondence and client information

• Maintain organised client and project records

• Manage the general studio inbox and incoming enquiries

• Coordinate client feedback, testimonials and project photography

• Support client engagement, marketing and studio initiatives

• Work closely with our Studio Operations Coordinator to ensure clients remain informed as their projects progress

• Help us continually improve the Van Der Haus client experience

Experience with CRM systems, client portals, professional services, property, building, design or construction would be highly regarded.

ABOUT YOU

You'll be someone who is:

• Exceptionally organised and detail focused

• Warm, confident and professional with clients

• An excellent written and verbal communicator

• Proactive and comfortable taking ownership

• Able to manage multiple clients and priorities at once

• Confident following systems, processes and procedures

• Comfortable working independently while being part of a collaborative team

• Tech savvy and confident learning new systems

• Naturally inclined to follow up, communicate and keep things moving

• Passionate about providing an exceptional client experience

THE OPPORTUNITY

We're looking for someone who wants more than an admin job. We need someone who is happy to support multiple departments of the business including design, marketing, and the director.

As Van Der Haus continues to grow, we see this position developing into a significant Client Experience function within the business, with the opportunity to take increasing ownership of how our clients experience Van Der Haus.

If you're someone who loves people just as much as organisation, enjoys creating order behind the scenes and takes pride in making clients feel genuinely looked after, we'd love to hear from you.