Collections Specialist - Late stage

WorkTrybe is proud to partner with OnDeck as their in-house Talent Acquisition Partner, helping build a results-driven late stage collections team that supports Australian small businesses while recovering funds efficiently.
Are you motivated by targets, thrive in a fast-paced environment, and excel at turning challenging situations into positive outcomes? OnDeck is looking for determined, empathetic, and tenacious individuals ready to make a tangible impact one call at a time.
This isn’t just another collections role.. It’s your opportunity to shape the way small businesses navigate financial recovery and make a real difference in their journey.
What you'll be doing:
You'll be at the forefront of customer engagement, owning a portfolio of late-stage accounts and working with customers to achieve fair and practical resolutions.Handle high-volume inbound and outbound callsManage your own portfolio of late-stage recoveriesSkip trace to locate customers and enable contactBuild trust and negotiate realistic repayment plansLiaise with field agents, solicitors, and third partiesAssess and respond to financial hardship applicationsStay compliant with ASIC, ACCC, Privacy Act, and internal policyCollaborate with your team to smash individual and shared KPIs
What you'll bring:1+ years of experience in collections (secured or unsecured)Strong experience in late-stage collections and skip tracingConfident communicator and skilled negotiatorPositive, team-oriented, and approachableStrong attention to detail and natural problem-solving skillsAbility to prioritise, multi-task and remain focused under pressureProficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)Experience using Salesforce is a bonus - training providedLitigation experience highly regarded
Why this opportunity stands out:
There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few:Make a real difference for small businesses across AustraliaBe part of a team that's collaborative, open, and funHybrid work model - work from home 1 day per weekGreat Sydney CBD location + fully stocked kitchenRegular team building events + wellness initiativesLearn, grow and thrive in a company that invests in you
Ready to bring your energy to a team that values impact and innovation?
Apply now and be part of something meaningful, where every conversation can change a business for the better.
** This role is being recruited by our Talent Acquisition Partner. You will be directed to the WorkTrybe careers page once you click apply.**