Customer Engagement & Sales Coordinator

The Opportunity

You thrive on turning an enquiry into a confident "yes" and you take real pride in getting there the right way. You're customer-focused first, sales-minded second, and you genuinely enjoy the moment someone goes from unsure to booked in.

This isn't cold-calling or pressure selling every enquiry that lands with you is a warm one. You'll be stepping into a business people already love, for what we do and how we do it, and you'll listen, ask the right questions, and confidently ask for the booking when it's the right fit motivated by results but getting there through trust, not pressure.

About Home Integrity

Home Integrity is Western Australia's largest privately owned building inspection business and the most reviewed, with more five-star Google reviews than any other building inspection business in WA. We've also been recognised with a Master Builders Customer Service Award for the way we treat our clients. You'll be joining a business that's proven it can scale without losing the thing that got it here: people genuinely trust us with one of the biggest decisions they'll make.

What You'll Own

• Responding to inbound phone, email, website and referral enquiries with warmth, urgency and professionalism

• Asking the right questions to understand each client's property, timeframe and inspection needs

• Clearly explaining our services, inclusions, pricing and next steps

• Preparing accurate quotes and confidently asking for the booking

• Proactively following up open enquiries and quotes so worthwhile opportunities don't go cold

• Handling common questions and objections in a helpful, commercially aware way

• Keeping contact, quote, deal and follow-up information accurate in HubSpot

• Coordinating reliable client handovers, bookings and service information across the inspection journey

• Assisting with scheduling, inspector allocation, access arrangements and booking changes as business priorities require

• Spotting practical ways to improve the customer experience, sales process and internal workflow

Helpful, but not essential

Experience in property, real estate, construction, building inspections or professional services would be valuable.

Experience using HubSpot, or another CRM or job-management platform would also be helpful, as well as exposure to continuous evolution in best in class technology. More important is your ability to communicate, convert, organise and follow through - we can teach the right person our industry and systems.

Why join Home Integrity?

• Work with warm inbound enquiries rather than cold-calling lists.

• Step into a newly create role with scope to shape how it develops.

• Have a visible impact on customer experience and business growth.

• Enjoy variety across sales, service, systems and operational coordination.

• Work in a small, collaborative team with direct access to decision-makers.

• Contribute ideas and see practical improvements implemented.

• Access benefits such as EAP and fun quarterly team events.

• Build your capability and grow as the role and business develop.

Ready to make the role your own?

If you are a confident communicator who enjoys converting genuine enquiries, creating excellent customer experiences and keeping the details organised, we would love to hear from you.

Please apply through SEEK with your résumé and a short introduction cover letter explaining why this opportunity interests you.

Applicants must have full working rights in Australia.

Home Integrity welcomes applicants from different backgrounds and experiences. We value integrity, empathy, collaboration, enjoyment and practical innovation in the way we work with clients and one another.