Administration Assistant

About Us

FutureU PTY LTD trading as Brightt is a National Disability Insurance Scheme (NDIS) registered provider that delivers Positive Behavioural Therapy and other Therapy services nationally. Brightt also provides services to a range of other clients and stakeholders in the community.

Brightt strives to provide opportunity for people to enjoy a meaningful life by strengthening participants’ self-identity, independence and their own vision of the future. Brightt staff bring compassion and experience to support this journey of self-discovery for participants aiming to reduce restrictive practices where practical and improve people’s quality of life from a rights-based framework. Brightt’s head office is based in the Adelaide CBD with services operating generally:

·Across SA, QLD, VIC and NT,

·In rural and regional areas in identified states,

·Providing culturally responsive support for Aboriginal and Torres Strait Islander families, and

·Demonstrating a commitment to developing PBS staff into leaders in the field.

Brightt Values include:

·Integrity

·Human rights focused

·Perseverance; Growth Mindset

·Teamwork/collaboration

Position Overview

The corporate area of Brightt provides vital services to the entire business ensuring the administrative and back-office operations are fit for purpose and meet the requirements of Brightt’s services and practitioners. This is an integral arm of the business ensuring Brightt meets their growth goals both geographically and in terms of client numbers.

Reporting to the Managing Director, the Administrative Assistant is responsible for coordinating and delivering a range of billing, accounts and administrative services that support Brightt’s service practitioner delivery team.

Key Selection Criteria

Relevant Qualifications & Work Experience

•       Relevant qualifications or experience in office administration would be advantageous

•       Sound understanding of broad administrative functions in a medium size business

•       Good understanding of NDIS billing would be an advantage

•       Experience with systems, Employment Hero, Keypay, Xero and Echidna (CRM) are preferred

Mandatory

•       Satisfactory National Police Record Check

•       Satisfactory Working with Children Check

•       Satisfactory NDIS worker clearance

•       Ability to work in Australia

Essential/Preferred

•       Well-developed communication and interpersonal skills with a wide range of stakeholders

•       Capacity to work independently and exercise sound judgement, whilst being a good team player

•       A genuine commitment to act in accordance with the service’s mission and values

•       Happy to “get your hands dirty” and assist internal customers

•       Experience in working within a community development, disability or other non-government organisation would add value

•       Motor Vehicle Driver’s License is preferred but not essential

Key Responsibilities

• Manage front desk reception, enquiries, visitors, phone calls, mail, and office communications
• Coordinate office operations including supplies, maintenance, facilities, travel, and events
• Provide administrative support including data entry, document management, calendars, SharePoint, and reporting
• Support NDIS administration including service agreements, bookings, billing, claims, remittances, audits, and liaison with Plan Managers
• Assist with accounts administration including invoices, payments, expense processing, bookkeeping support, and banking administration
• Support recruitment, onboarding, staff inductions, and training coordination
• Contribute to team meetings, continuous improvement initiatives, and organisational compliance activities
• Maintain workplace health, safety, and wellbeing standards in line with company policies and procedures