Administration Officer - Social Health

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

About the role

As a key member of the ATSICHS Brisbane team, the Administration Officer - Social Health will ensure that Client flow is conducted at a high standard by effectively using time management and professional communication skills, in addition to completing administration tasks with strong attention to detail and efficiency.​ 

Duties

• Follow defined booking procedures as per the MMEx booking guidelines.

• Complete daily tasks; 

  • Appointment booking. 

  • Confirmation calls. 

  • DNA/cancellation follow up.

  • Updating bookings adhoc.

  • Feedback collection.

• Ensure clients receive timely MHCP/MHCP Review reminders as requested by Psychologists. 

• Ensure all patient correspondence and documentation distributed to relevant employee/department. 

• Maintain a high level of consistency and accountability when actioning scheduled tasks in LogiQC and Mobnet. 

• Maintain a good working knowledge of the MMEx system to ensure efficiency in billing, batching and reconciling. 

• Work to foster productive relationships with all clinic, program and support staff internally and externally. 

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and support Social Health South team that will help you grow personally and professionally.

Benefits

• Base Salary of $66,672per annum (Based on qualification and experience).
• 12% Super + access to salary packaging (Increases your take home pay).
• 12-month full-time position contract.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

COVID-19 Requirement

Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

Required

• ​Certificate III Business Administration (or equivalent)​.

• ​​Previous experience working in an administration and /or service coordination role.

• ​Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system. 

• ​Ability to work with Aboriginal and Torres Strait Islander Communities and their leaders, respecting traditional culture and ways of doing business. 

• ​Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise workloads to meet deadlines, and to work independently, efficiently and effectively. 

• ​Interpersonal communication skills that demonstrate your ability to problem solve and negotiate positive outcomes.

• ​Demonstrated interpersonal skills with a focus on client focused outcomes.

• ​ National Police Certificate.

• Driver’s License.

• Evidence of Work Rights. 

Preferred

• ​​Experience working within an Aboriginal and Torres Strait Islander Community Health Service.

• ​Previous experience working with an electronic Patient Management System such as MMEx. 

• ​Knowledge and understanding of the Australian Medicare Benefit Schedule (MBS) and the Medicare system and Practice Incentive Programs (PIP). 

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.