Digital Project & Systems Adviser

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Digital Projects and Systems Advisor supports the day-to-day operation of the digital platforms that underpin communications and engagement at Homes Victoria. The role assists with system administration, data management and troubleshooting across tools such as CRM, email marketing, analytics and engagement platforms, helping ensure information is accurate, accessible and well maintained.

The position contributes to reporting and data hygiene activities, supports website updates and content uploads, and provides coordination and administrative support for digital projects, including agency liaison, procurement and governance tasks.

From time to time, the role also assists with triaging enquiries as part of Homes Victoria's single front door. The Digital Projects and Systems Advisor helps ensure digital systems and projects operate smoothly to support effective communication and engagement outcomes.

ACCOUNTABILITIES INCLUDE

• Digital systems administration: Support the maintenance and day-to-day operation of digital platforms, including assisting users, troubleshooting issues and escalating technical matters where required.
• Data management and reporting: Maintain data integrity across systems, including subscriber lists and records, and assist with analytics and reporting to support insights and continuous improvement.
• Website and platform support: Assist with website updates, content uploads and maintenance, as well as uploading materials to engagement platforms.

Please open the position description to read more.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.