Customer Service Officer

APR Recycling is an environmental specialist processing recyclable materials for recycling locally and overseas. 

Based in Dandenong South, we are currently seeking an enthusiastic team player with an eye for detail to join our customer service team offering our clients fantastic customer service.

The duties for this role will include:

• Answering incoming phone calls.

• Customer service inbox management

• Creating bookings for customers services.

• Completing all dockets, reports and inputting into Wastedge where necessary

• Accurately entering data into industry specific software platforms (Wastedge).

• Weighbridge operations

• Export data entry and bookings

• Enter and action contaminations reports.

• Changing customer schedules as needed/requested.

• Customer and service line reports to ensure Wastedge is up to date/reflecting correct information.

• Supporting the Customer Service and Sales team.

• Filing and scanning.

• Excellent customer service.

The successful applicant will have previous experience in attention to detail, dynamic workplace as well as:

• Ability to build effective relationships with internal and external stakeholders using well developed written and verbal communication

• Minimum 2 year in similar role, preferred but not essential.

• Be prepared to 'get your hands dirty' obtaining the information you need for your role.

• Have good attention to detail whilst maintaining quality.

• High level problem solving capabilities.

• Be able to prioritise and time manage.

• Strong Microsoft Office skills (Excel/Word/Outlook).

• Knowledge of the recycling industry would be advantageous, but is not essential.

We can offer the successful candidate the opportunity to make this role their own, and to continue to grow with the business.