Workshop Supervisor/Field Service Representative

Who We Are

EPE is a great Australian success story. As a veteran-owned business, we partner with over 20 Commonwealth agencies to deliver specialist capability, training, through-life support and project management. In 2020, we were honoured with the NZDF Minister for Defence Award for Excellence, and today we continue to expand with strong operations across the U.S., Europe and Southeast Asia.

Many of our team members bring valuable experience from Defence and law enforcement backgrounds. Protecting and supporting people is at the heart of who we are. At EPE, we foster a workplace that is safe, inclusive and enjoyable; a place where people are proud to come to work every day.

The Role

We’re seeking a hands on Workshop Supervisor / FSR to lead our Through-Life Support (TLS) maintenance operations in Brisbane.

This is a dual-role leadership position where you will manage the workshop and team, while also delivering field service support including maintenance, repair and training.

You’ll work with advanced systems including robotics, UAVs/UGVs, sensors and electronic warfare equipment, ensuring operational readiness for mission critical environments.

Key responsibilities

Workshop & Team Leadership

• Lead and coordinate maintenance, repair and calibration activities

• Supervise and mentor FSR technicians

• Manage workflow, scheduling and resource planning

Through-Life Support Delivery

• Oversee preventative and corrective maintenance programs

• Manage spare parts, tools and test equipment

• Ensure accurate reporting via CMMS (Fiix) and CRM systems

Customer & Stakeholder Engagement

• Act as primary point of contact for TLS customers and OEMs

• Prepare and review maintenance and repair quotes

• Support demonstrations, trials and field deployments

Training & Compliance

• Develop and deliver maintenance training packages

• Maintain technical documentation and certifications

• Ensure compliance with QMS, WHS and Defence regulatory frameworks

Essential Qualifications and Experience

Essential

• Qualification in Electronics or Communications

• Demonstrated experience in maintenance of electronic systems

• Supervisory or team leadership experience

• Australian Citizenship with ability to obtain NV1 clearance

• Current driver’s licence and passport

• Certificate IV in Training & Assessment

Desirable

• Defence, military or first responder background

• Experience with UAVs, robotics or EW systems

• Import/export or regulatory compliance knowledge

• Forklift licence, RePL (drone), radiation licence or similar

Personal Attributes

• Strong technical troubleshooting capability

• High attention to detail and safety focus

• Ability to work autonomously and manage competing priorities

• Excellent communication and stakeholder engagement skills

• Willingness to travel and support operations in dynamic environments

Why Join EPE?

• Competitive remuneration package

• Bonuses and incentives – performance bonuses, profit sharing and staff awards

• Tuition reimbursement – Assistance with education and professional development costs

• Flexible work hours and the option for remote working opportunities

• Many company events – Melbourne Cup, Christmas and EOFY Party to name a few

• Charity team building events

• Employee discounts on services through our HRIS system

• Free breakfast, fruit snacks and a coffee machine

• Pet friendly workplace – you can bring your pet to work

• Great work environment

• Free onsite parking

We are committed to building a workforce that reflects the diverse society in which we live and work and strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

As a Defence security clearance (NV1 minimum) is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification.

For more information and a copy of the Position Description please contact:

Rebecca Boreham

HR Manager

***********@epequip.com