Medical Receptionist/Administrator- South East & Eastern suburbs

Medical Receptionists/Administrators

• Ongoing career support and mentoring - orientation where you shadow a staff member to learn our processes 

• Practice opening hours Mon 8am-8pm, Tue- Thurs 8am-6.30pm, Fri 8am-6pm and Sat 9am -1pm and Sun 9am-12pm. 

• Part time and casual positions available across the locations.

About Us

Bluff Road Medical (3 sites) is a GP-owned and operated purpose-built medical center located in south-east suburbs in Sandringham, with our sister clinics Bayside Family Medical (BFM) located in Cheltenham, Bluff Road Medical Beaumaris. In the eastern suburbs we have Elevate Medical (EM) located in Burwood. Our highly respected team of doctors offer a wide range of high-quality medical services including: skin cancer screening, travel medicine, and much more. Our mission is to provide patients with a comfortable environment to communicate their concerns, to promote preventative medicine and to support chronic disease management.  Customer service is our number priority.

You can learn more about us by visiting our websites

https://www.bluffroadmedical.com.au

https://www.baysidefamilymedical.com.au

https://www.elevatemedical.com.au

Our Opportunities

We are looking to grow our team and are excited to be recruiting additional staff for permanent part time and casual roles across all 4 locations.

As a Receptionist/Administrator, you will work as part of a dynamic team providing excellent customer service either as the face of the practice at reception & in administration. The administration roles include tasks such as answering phones and emails, data entry, diary management, file and document management, and directing patient queries and requests inside appropriate systems. You will be part of our high quality team of staff who take care of our patients concerns and assist our doctors with efficiency and a smile, ensuring our patients feel welcome and heard regardless of the complexity of the requests.

About You

Ideally, you will:

• Have experience working in a medical reception/admin position (preferred but not essential)

• A quick learner and able to demonstrate sound administrative skills and confidence using Microsoft Outlook, Sharepoint and multiple software platforms. We use Best Practice, HotDoc & Cliniko so experience in these would be advantageous (but not essential)

• Experience managing patient calls with an excellent phone manner

• Be a strong communicator who can positively engage with people 

• Be resilient and able to deal with vulnerable patients on occasion 

• Ability to multi-task and prioritise to manage daily tasks

• Possess high attention to detail and the ability to produce accurate work

• Be comfortable working in a dynamic environment 

• Ability to confidently and professionally liaise with staff

• Work well in a large team environment but also be a self-starter

• Fluent in Mandarin is a bonus (but not essential) for anyone working at Burwood.

A Career With Us

We are in the process of building a team trained across multiple sites which utilizes the same data base and processes. We value our people, recognising well-being as a priority. We are an inclusive and caring group who pride ourselves on our expertise in supporting the wellbeing of individuals in our community

What we offer:

• Opportunity to work in highly regarded practices with a collaborative & supportive team

• A commitment to employee health and wellbeing, and team building activities.

• Professional development support

We are looking for someone with an ethical practice and commitment to our patients. We promote a positive and supportive workplace culture, and help coordinate impactful work.

Apply now:
If you are a team player looking to make a difference in the primary health environment, please provide your current resume and a brief cover letter stating your reason for applying and suitability for the role.

We appreciate the time taken to apply, but please note that only shortlisted candidates will be contacted.