AI Technical Solutions Consultant

AI-Powered Technical Solutions & Implementation

Join ShiftCare at the intersection of AI, technology, and complex customer operations. As a Technical Solutions Consultant, you’ll turn sophisticated customer requirements into scalable, practical solutions using deep product expertise, data-driven thinking, and an AI-first mindset to deliver better outcomes for larger and more complex providers.

About the role

ShiftCare is seeking a Technical Solutions Consultant, to become a deep expert in the most complex areas of the ShiftCare platform and support successful outcomes for larger customers. The role spans implementation, solution design, selected pre-sales support, and product-related customer requirements.

You’ll combine technical product expertise, NDIS sector knowledge, strong project discipline, and clear communication with internal teams and senior customer stakeholders.

Working across Implementation, Customer Operations, Sales, Onboarding, Support, Customer Success, and Product, your focus will be to reduce implementation risk, improve solution quality, and strengthen ShiftCare’s capability as we serve increasingly complex providers.

Why this role matters

As ShiftCare grows, larger providers bring more complex requirements across rostering, billing, claiming, reporting, compliance, integrations, and operational workflows. This role will help ShiftCare:

• Understand complex customer requirements before and during implementation.
• Assess whether requirements can be addressed through existing functionality, configuration, process design, or product enhancement.
• Support implementations where standard approaches are insufficient.
• Provide technical input to selected pre-sales opportunities.
• Reduce gaps between sales commitments and implementation reality.
• Translate customer needs into clear, contextualised input for Product.
• Build internal expertise around complex ShiftCare workflows and NDIS provider operations.

This is a strategic role designed to help ShiftCare win and implement larger customers with greater confidence and consistency.

Key responsibilities

Complex implementation support

• Support large or complex implementations requiring deeper technical or operational expertise.
• Analyse customer workflows, requirements, risks, and success criteria.
• Advise on solution design across configuration, data, rostering, billing, claiming, reporting, compliance, and operational workflows.
• Resolve complex implementation blockers and develop practical approaches for non-standard scenarios.
• Identify risks early and recommend mitigation plans.

Technical product expertise

• Become a deep internal expert on advanced ShiftCare functionality.
• Understand complex product behaviour, configuration logic, dependencies, and edge cases.
• Provide expert guidance on configuring and using ShiftCare in complex environments.
• Document workflows, implementation patterns, and known constraints.
• Train internal teams on advanced functionality and implementation best practices.

NDIS and provider operations expertise

• Develop strong knowledge of NDIS provider operations and how customers use ShiftCare.
• Understand workflows including service delivery, rostering, claiming, billing, compliance, reporting, and administration.
• Translate NDIS and sector-specific requirements into practical implementation guidance.
• Help teams understand the operational and commercial context behind customer requirements.

Pre-sales and solution support

• Support Sales on selected large or complex opportunities requiring technical or solution design input.
• Participate in discovery and solution discussions where appropriate.
• Assess whether requirements can be supported through existing capability, configuration, workarounds, or future enhancement.
• Identify delivery risks before commitments are finalised.
• Support clear handover from Sales into implementation.

Product enhancement input

• Work with Product to provide context on customer requirements, feature gaps, and enhancement opportunities.
• Distinguish between product gaps, configuration issues, process issues, and training needs.
• Explain the operational and commercial impact of requested enhancements.
• Provide customer use-case clarity without owning Product roadmap decisions.

Internal enablement

• Create playbooks, guides, and frameworks for complex implementation scenarios.
• Train teams on advanced ShiftCare functionality and NDIS workflows.
• Reduce reliance on informal or individual knowledge.
• Improve consistency in how complex requirements are assessed and delivered.

Ideal candidate

The ideal candidate is a senior technical implementation or solutions professional with strong SaaS experience, excellent problem-solving skills, and the ability to understand complex customer operations. You’ll be comfortable working across commercial, technical, operational, and product-facing conversations and capable of becoming a trusted internal authority on complex customer requirements.

Required skills and experience

• Experience in technical implementation, solutions consulting, systems implementation, or a similar SaaS role.
• Strong technical aptitude and ability to learn complex software products.
• Ability to analyse customer requirements and translate them into practical solutions.
• Strong project management or coordination capability.
• Excellent communication and stakeholder management skills.
• Experience working with senior customers and cross-functional teams.
• Strong analytical and problem-solving skills.
• Ability to manage ambiguity and bring structure to complex situations.
• Strong documentation and internal training skills.

Highly desirable

• Experience in disability, aged care, healthcare, community care, or related sectors.
• Understanding of NDIS and provider operations.
• Experience with rostering, billing, invoicing, claiming, reporting, payroll, compliance, or integrations.
• Experience supporting large or enterprise implementations.
• Experience in pre-sales solution design or technical discovery.
• Experience working with Product teams on customer requirements or enhancements.

Shape the future of intelligent care operations

Become a trusted technical authority at ShiftCare, helping customers solve complex operational challenges while strengthening how we implement, configure, and scale the platform. You’ll influence customer delivery, solutions, product feedback, and internal capability in a fast-growing SaaS environment where technology and AI are redefining what’s possible in care management.