Member Experience Advisor

Remarkable people. Remarkable careers.

At GMHBA, every day is a chance to make a real impact on people's lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we've put our members, and our people, first. Make your career meaningful with GMHBA.

About the role

Our remarkable Member Experience team currently has opportunities for Member Experience Advisors to join us in permanent or fixed term roles based in our Geelong head office. We are excited to be on the search for talented people to join our team and are looking forward to connecting with candidates with a diverse range of backgrounds, skills and experiences.

Be the trusted voice of GMHBA.

A typical day might include:

In this role, you'll deliver exceptional service across phone, email and webchat, helping members understand their health insurance and feel confident in their cover.

You'll:

• Manage inbound enquiries with empathy and professionalism
• Provide clear, tailored advice on products and benefits
• Take ownership of queries and resolve them efficiently
• Work towards team KPIs in a supportive, fast-paced environment
• Represent the GMHBA brand with warmth and confidence

Perfect for someone who thrives in customer service, enjoys problem-solving, and loves creating positive member experiences.

About you

We're looking for people who enjoy connecting with others, solving problems, and making a positive impact through great customer experiences.

You might be the person we're looking for if you:

• Enjoy talking to people and building rapport quickly.
• Communicate with empathy, authenticity, and confidence.
• Can explain information clearly.
• Thrive in a fast-paced environment and can adapt to changing priorities.
• Take ownership of your work while contributing positively to a team environment.
• Stay organised and can manage multiple tasks with ease.

Basic proficiency in Microsoft Office (or similar tools) will be important for your success. You'll receive full training in our customer relationship management software, so don't let a lack of experience in that space deter you from applying.

What matters most is your willingness to learn, your passion for helping people, and your ability to build great relationships.

What you need to know

• These roles commence on 12th October 2026 with four weeks full time paid training, to get you ready to connect with our members.
• Candidates must be available to attend one morning or afternoon assessment centre on Monday 7th September .
• You will work on a roster across our operational hours of 8:00 to 6:00 Monday to Friday
• We can only accept applications if you have the right to work in Australia
• The commencing base salary for this position is $72,334 per annum ($36.61 per hour) + Superannuation.

Benefits

At GMHBA, we want you to thrive both professionally and personally. That's why we offer a range of benefits designed to support your wellbeing, growth, and career aspirations.

When you join us, you'll enjoy:

• Recognition and reward programs that celebrate great performance and achievements.
• A 25% discount on your chosen GMHBA Private Health Insurance (conditions apply), with eligible immediate family members able to access a 10% discount.
• Ongoing professional development, coaching, and mentoring from experienced leaders.
• Opportunities to grow your career and explore pathways across the organisation.
• Access to valuable networking opportunities and cross-functional experiences.
• Our award-winning health and wellbeing program, designed to support you both inside and outside of work.
• Hybrid policy of 2 days in the office post probation (6 months)

Let's get started.

Submit your application online today. Applications close Wednesday,19th August 2026.

If you have any questions about this position or the recruitment process, please reach out to the careers team at ••••@gmhba.com.au .

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and comfortable to be their true, authentic selves. We believe that a diverse team helps us better reflect the communities we serve, brings a wider range of perspectives, and enhances the support we provide to our customers, members, and patients. We welcome and encourage applications from people of all backgrounds, experiences, and beliefs. In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.

Please note, candidate screening and contact may commence prior to the closing of the advertisement so get your application in as soon as possible.

Kindly clearly mention in your application if you are applying for Permanent or Fixed-Term role.