CRM and Loyalty Specialist

Join Bevilles - Australia’s most loved jewellery brand as we redefine value, style, and innovation in the jewellery industry.Bevilles is on a mission to become the #1 destination for quality and affordable jewellery. With stores nationwide and a bold growth strategy, we’re looking for a data-driven and proactive CRM & Loyalty Coordinator to manage direct marketing campaigns, optimise customer lifecycle journeys, and support our loyalty program across Bevilles’ national footprint.Why You’ll Love It Here:Permanent Full-Time role - 38 hours per weekFlexible work options to keep your work-life balance in checkGenerous staff discounts for you & your familyA fun, inclusive, and supportive culture where your growth mattersAccess to exclusive product previews and gifting initiatives
What You’ll Do:Execute CRM campaigns across email, SMS, push, and inbound channelsLead campaign briefing, performance tracking, and reportingOptimise engagement through A/B testing and audience segmentationSupport loyalty program operations and internal team educationAnalyse data to reduce churn and increase customer value
What You’ll Bring:4+ years' experience in CRM, loyalty, retention, lifecycle or direct marketing.Experience working with CRM and marketing automation platforms, with Braze experience highly regarded.Strong knowledge of customer segmentation, lifecycle marketing and campaign optimisation.Experience managing loyalty programs and customer engagement initiatives.Exceptional analytical, project management and stakeholder engagement skills.A degree in Marketing, Communications, Public Relations or a related discipline.
Why Bevilles?We’re a team that values innovation, accountability, and growth. You’ll be part of a supportive, creative environment where your ideas matter, and your impact is visible.Ready to make an impact? Apply now and help us build lasting customer relationships.