CRM and Loyalty Specialist

Join Bevilles – Australia’s most loved jewellery brand as we redefine value, style, and innovation in the jewellery industry.

Bevilles is on a mission to become the #1 destination for quality and affordable jewellery. With stores nationwide and a bold growth strategy, we’re looking for a data-driven and proactive CRM & Loyalty Coordinator to manage direct marketing campaigns, optimise customer lifecycle journeys, and support our loyalty program across Bevilles’ national footprint.

Why You’ll Love It Here:

• Permanent Full-Time role - 38 hours per week
• Flexible work options to keep your work-life balance in check
• Generous staff discounts for you & your family
• A fun, inclusive, and supportive culture where your growth matters
• Access to exclusive product previews and gifting initiatives

What You’ll Do:

• Execute CRM campaigns across email, SMS, push, and inbound channels
• Lead campaign briefing, performance tracking, and reporting
• Optimise engagement through A/B testing and audience segmentation
• Support loyalty program operations and internal team education
• Analyse data to reduce churn and increase customer value

What You’ll Bring:

• 4+ years' experience in CRM, loyalty, retention, lifecycle or direct marketing.
• Experience working with CRM and marketing automation platforms, with Braze experience highly regarded.
• Strong knowledge of customer segmentation, lifecycle marketing and campaign optimisation.
• Experience managing loyalty programs and customer engagement initiatives.
• Exceptional analytical, project management and stakeholder engagement skills.
• A degree in Marketing, Communications, Public Relations or a related discipline.

Why Bevilles?

We’re a team that values innovation, accountability, and growth. You’ll be part of a supportive, creative environment where your ideas matter, and your impact is visible.

Ready to make an impact? Apply now and help us build lasting customer relationships.