Multisite Practice Manager - Coffs Harbour NSW

Come and join two thriving dental practices as the Multisite Practice Manager in beautiful Coffs Harbour!

Imagine joining practices where your leadership and contribution are key to the growth and you are highly valued!

As Multisite Practice Manager at Coffs Coast Dental and Facial located in Coffs Harbour and Moonee Beach NSW, you will play a pivotal role in the growth and smooth operation of the practice.

Your calm and professional manner will be welcomed.

This permanent full-time position offers an exciting opportunity for a dedicated individual to lead and manage our wonderful team, with your confident and inspirational style. 

Here's what your role will look like:

• Leading our practice teams and ensuring the clinicians are well supported to provide an amazing end to end patient experience
• Mentoring and supporting the practice team, fostering a positive and collaborative workplace culture
• Being responsible for front office coordination, dental assistants, sterilisation and all practice processes and procedures 
• Driving the business development for the practice - building relationships with patients and the community
• Overseeing the day-to-day administrative and operational functions of the practices
• Managing and monitoring practice costs, patient scheduling, billing, and collections to ensure seamless financial operations
• Coordinating with clinical staff to facilitate smooth patient flow and exceptional customer service
• Ensuring compliance with relevant regulations, standards, and protocols required in the industry
• Assisting with marketing strategies to attract new patients and retain existing ones
• Monitoring inventory levels and liaising with suppliers to maintain adequate stock of office supplies

What We’re Looking For:

• Proven Dental practice leadership experience - leading and managing people, systems and processes 
• Experience successfully motivating, rostering, coaching, training and engaging the team 
• Commercial acumen - successful experience managing patient rebooking rate, chair utilisation, Google reviews, practice revenue, cost management and team retention
• Capability, positive influence and willingness to engage with the patients and the community for practice brand exposure
• Strong communication, problem-solving and organisational skills
• Solid understanding of dental regulations, compliance, and infection control 
• Confidence using dental software and patient management systems
• Energetic and hands-on approach, with the willingness to be hands on at reception when needed
• A working style that is calm under pressure and professional at all times
• Attention to detail!
• Adaptable and open to continuous improvement and change

Why Join Us?
This is an onsite role across two successful practices. You'll be the key practice leader who values excellence, compliance and continuous growth - and will be empowered to make a genuine impact.

Please apply here! 

We look forward to hearing from you.