Service Engineer

Company description:

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Job description:

About the Role

We are currently looking for a Service Engineer focusing across NSW. This role will provide service and support to new and existing customers, for the range of products distributed by DKSH. Act as an escalation point for difficult technical matters in support of the wider service team and assist with training and development.

What You Will Deliver

• Service existing equipment at customer site or DKSH workshops in a timely manner
• Perform installation/commissioning of equipment to suppliers' standards
• Manage allocated spare parts stock, for reducing losses and aged inventory costs
• Work with the Service Manager & Coordinator for scheduling and prioritizing demands of the DKSH business
• Provide support to other DKSH Engineers with difficult or problematic issues, which require a more experienced level of knowledge.
• Imparting your knowledge to DKSH Team members for assisting with upskilling and improvement for professional and personal developments.
• Assist customers and DKSH Team on technical matters and product information. This may at times include presentations and supporting pre-sale discussions
  Build and maintain strong relationships with clients, customers, and internal stakeholders
• Provide training and aftersales support to customers as needed, to ensure customer satisfaction post sale
• Support superior in day-to-day operations, process improvements, and team safety.
• Provide technical support and management for any allocated projects, pertaining to the Service Team's operations.
• Aide in identifying areas for increasing revenue to DKSH and/or reducing and minimizing costs

What You Bring

• Minimum 5 years' experience in an instrumentation service role
• Ability to demonstrate technical knowledge in scientific and industrial instruments
• Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

• Demonstrate ability to communicate well and manage internal and external customers' expectations in a difficult environment

• Ability to handle confrontation in a professional manner and works to defuse situations

Why Join DKSH

At DKSH, you will be part of an organisation that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career.

If you're ready to take the next step in your career and be part of a rapidly growing, globally successful company that offers abundant opportunities for career advancement, we invite you to explore this exciting opportunity; please apply online.

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia.